{"id":3532,"date":"2025-05-26T20:24:02","date_gmt":"2025-05-27T00:24:02","guid":{"rendered":"https:\/\/dev.c2-itsm.com\/accueil\/"},"modified":"2026-02-24T16:16:32","modified_gmt":"2026-02-24T21:16:32","slug":"accueil","status":"publish","type":"page","link":"https:\/\/c2-itsm.com\/en\/","title":{"rendered":"Homepage"},"content":{"rendered":"

Take control of your enterprise
service management.<\/h1><\/div>

Optimize, Automate, Excel.<\/h2><\/h2><\/div>

A complete enterprise service management solution to manage tickets efficiently, automate and improve service quality.<\/strong> Gain control, speed, and visibility with a service management platform built to adapt to your processes, reduce resolution times, and streamline request tracking.<\/p>\n<\/div>

Ask for your demo<\/span><\/a><\/div><\/div><\/div>
Read the product brief<\/span><\/i><\/a><\/div><\/div><\/div>
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Service management, simplified.<\/h2><\/div>

The C2 platform is a service management solution designed to help teams regain control of their processes, reduce workload, and increase productivity.<\/p>\n

With C2 for ITSM, you can manage services, automate tasks, and centralize contract, inventory, and process management\u2014all within one flexible, powerful, and intuitive tool.<\/p>\n<\/div><\/div><\/div>

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Ticketing<\/a><\/div>
Simplify and categorize requests and workflows to improve service levels and deliver a better customer experience.<\/div><\/div>
Automation<\/a><\/div>
Boost your performance by automating processes\u2014whether simple or complex\u2014to save time and increase daily efficiency.<\/div><\/div>
Asset management<\/a><\/div>
Keep full visibility on your IT assets to track, optimize, and ensure complete traceability across your environment.<\/div><\/div>
Change management<\/a><\/div>
Plan and roll out changes without negative impact, thanks to a structured and controlled process.<\/div><\/div>
Service level & performance management<\/a><\/div>
Reduce downtime and resolve incidents faster with centralized SLA tracking\u2014while monitoring performance in real time through intuitive dashboards.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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Simplify your service management with a unified platform<\/h2><\/div>

Group all your services in C2: no modules, no hidden fees. Say goodbye to paper trails and scattered files. Centralize, streamline, and boost efficiency.<\/p>\n<\/div>

Request your demo<\/span><\/a><\/div><\/div><\/div>
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Boost efficiency with automation and workflows<\/h2><\/div>

Automate repetitive tasks, simplify processes, and free up time for high-impact initiatives with C2 for ITSM.<\/p>\n<\/div>

Request your demo<\/span><\/a><\/div><\/div><\/div>
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Get real-time visibility with asset and ticket management<\/h2><\/div>

Track, manage, and optimize your assets and requests with a robust CMDB and ticketing system. Maintain clear records of your resources, avoid information loss, and improve visibility across operations.<\/p>\n<\/div>

Request your demo<\/span><\/a><\/div><\/div><\/div>
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Extend your agility beyond IT with C2\u2019s flexibility<\/h2><\/div>

Adapt the C2 platform to any department\u2014from IT to HR, finance, and procurement. Customize workflows, connect APIs, and leverage tailored integrations through a configurable and robust platform.<\/p>\n<\/div>

request your demo<\/span><\/a><\/div><\/div><\/div><\/div><\/div>

Trusted across many industries<\/h2><\/div><\/div><\/div><\/div><\/div>
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\u201cNow, it takes an average of just seven minutes to process a grant request. The acknowledgement of receipt, the check reimbursement request for finance, and the citizen follow-up email are all generated automatically.\u201d<\/p>\n<\/div>

Vincent Marcoux<\/span><\/p>\n<\/div>

Former IT Director \u2013 City of Beloeil, Canada<\/p>\n<\/div><\/div><\/div>

Read the case study<\/span><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Everything you need for efficient service management<\/h2><\/div>

Managing IT services is like conducting an orchestra: every element must work in harmony to achieve peak performance. With C2, complexity turns into simplicity thanks to a powerful and accessible platform. Discover how we help you streamline processes, automate tasks, and deliver services that meet your goals.<\/p>\n<\/div><\/div><\/div>

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Every ticket under control<\/div><\/div>

Centralized ticket management<\/h4><\/div>

Simplify request handling with a centralized system to track, prioritize, and resolve issues efficiently. From critical outages to simple service requests, C2 ITSM gives you clear visibility and better control.<\/p>\n<\/div><\/div><\/div>

Learn more<\/span><\/a><\/div><\/div><\/div><\/div><\/div>
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Goodbye repetitive tasks<\/div><\/div>

Process automation<\/h4><\/div>

Automate your workflows and free your teams from repetitive tasks. The C2 platform lets you design customized flows that boost productivity while reducing human errors.<\/p>\n<\/div><\/div><\/div>

Learn more<\/span><\/a><\/div><\/div><\/div><\/div><\/div>
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Empower your teams<\/div><\/div>

Self-service portal<\/h4><\/div>

Provide your teams and users with fast, autonomous access to your organization\u2019s services through a branded self-service portal. End-users can submit requests, find answers, and track progress\u2014all on their own.<\/p>\n<\/div><\/div><\/div>

Learn more<\/span><\/a><\/div><\/div><\/div><\/div><\/div>
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Track performance<\/div><\/div>

SLA and KPI monitoring<\/h4><\/div>

Monitor your SLAs and performance indicators in real time to stay in control. Access accurate data, adjust efforts, improve user experience, and achieve performance goals with confidence.<\/p>\n<\/div><\/div><\/div>

Learn more<\/span><\/a><\/div><\/div><\/div><\/div><\/div>
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Protect your resources<\/div><\/div>

Integrated asset management<\/h4><\/div>

Manage all your assets, hardware, software, contracts, and more, through a single CMDB interface. Keep full control of your resources and never let anything slip through the cracks.<\/p>\n<\/div><\/div><\/div>

Learn more<\/span><\/a><\/div><\/div><\/div><\/div><\/div>
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Incident management: turning disruptions into opportunities<\/h6><\/div>
Read article<\/span><\/i><\/a><\/div><\/div><\/div>
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\"Enterprise<\/a><\/span><\/div>
Enterprise service management made simple for mid-sized organizations<\/h6><\/div>
Read article<\/span><\/i><\/a><\/div><\/div><\/div>
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Human Resources: bringing efficiency through service management<\/h6><\/div>
Read article<\/span><\/i><\/a><\/div><\/div><\/div>
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Every month, discover articles, news, and more with the C2 newsletter, delivered straight to your inbox.<\/p>\n<\/div>

Subscribe<\/span><\/i><\/a><\/div><\/div><\/div>
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Case Study: the city of Beloeil used the C2 Platform<\/h6><\/div>
Read more<\/span><\/i><\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-3532","page","type-page","status-publish","hentry"],"yoast_head":"\nHomepage | C2 ITSM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/c2-itsm.com\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Homepage | C2 ITSM\" \/>\n<meta property=\"og:url\" content=\"https:\/\/c2-itsm.com\/en\/\" \/>\n<meta property=\"og:site_name\" content=\"C2 ITSM\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/C2ITSM\" \/>\n<meta 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