{"id":3709,"date":"2025-05-20T20:26:35","date_gmt":"2025-05-21T00:26:35","guid":{"rendered":"https:\/\/dev.c2-itsm.com\/centre-de-soutien-ti\/"},"modified":"2025-10-07T20:35:35","modified_gmt":"2025-10-07T20:35:35","slug":"it-support-center","status":"publish","type":"page","link":"https:\/\/c2-itsm.com\/en\/it-support-center\/","title":{"rendered":"IT support center"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-animated\" style=\"--awb-border-sizes-top:0;--awb-border-sizes-bottom:0;--awb-border-sizes-left:0;--awb-border-sizes-right:0;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:50px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-image:url(&quot;\/wp-content\/uploads\/2025\/05\/AdobeStock_327983316.svg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;--awb-animation-color:var(--awb-color4);\" data-animationType=\"revealInRight\" data-animationDuration=\"0.4\" data-animationOffset=\"top-into-view\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-padding-right:0px;--awb-padding-left:0px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:25px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:3 \/ 2;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none has-aspect-ratio\"><img decoding=\"async\" width=\"1200\" height=\"633\" alt=\"Employ\u00e9e de centre de soutien TI au Qu\u00e9bec offrant un support technique via un poste informatique dans un environnement helpdesk collaboratif.\" title=\"AdobeStock_671300841\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_671300841.jpg\" class=\"img-responsive wp-image-2283 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_671300841-200x106.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_671300841-400x211.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_671300841-600x317.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_671300841-800x422.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_671300841.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-padding-top:50px;--awb-padding-right:45px;--awb-padding-bottom:50px;--awb-padding-left:150px;--awb-padding-top-small:25px;--awb-padding-right-small:25px;--awb-padding-bottom-small:25px;--awb-padding-left-small:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:-100px;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:-100px;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:25px;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:25px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-bottom:20px;--awb-font-size:40px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);font-size:1em;line-height:var(--awb-typography1-line-height);\"><p data-start=\"1030\" data-end=\"1135\">Deliver faster, more efficient IT support with a centralized help desk<\/p><\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-font-size:18px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:300;margin:0;font-size:1em;\">Centralize requests, shorten response times, and empower your teams and users with smoother, more transparent IT service delivery.<\/h2><\/div><div ><a class=\"fusion-button button-flat button-large button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color8);--button_border_color:var(--awb-color6);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color5);--button_gradient_bottom_color:var(--awb-color5);--button_gradient_top_color_hover:var(--awb-custom_color_19);--button_gradient_bottom_color_hover:var(--awb-custom_color_19);--button_typography-font-family:&quot;Poppins&quot;;--button_typography-font-style:normal;--button_typography-font-weight:600;--button_margin-top:10px;--button_margin-right:0px;--button_margin-bottom:10px;--button_margin-left:0px;\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Plan a demo<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-shadow\" style=\"--awb-height:20px;--awb-amount:20px;background:radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-webkit-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-moz-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-o-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0;--awb-border-sizes-right:0px;--awb-border-color:hsla(var(--awb-color4-h),var(--awb-color4-s),calc(var(--awb-color4-l) - 2%),var(--awb-color4-a));--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:100px;--awb-margin-top:0px;--awb-background-color:var(--awb-color2);--awb-background-image:linear-gradient(180deg, #ffffff 0%,var(--awb-color2) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-font-size:40px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);font-size:1em;line-height:var(--awb-typography1-line-height);\">Why choose C2 ITSM for your support center?<\/h2><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-margin-bottom:50px;\"><p>A high-performing support center relies on smooth request management, full visibility into operations, and quick response capabilities. C2 simplifies your internal processes to help your teams act with agility, clarity, and efficiency.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color3-h),var(--awb-color3-s),calc(var(--awb-color3-l) - 2%),var(--awb-color3-a));--awb-border-color-hover:var(--awb-color3);--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-bottom:0px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag\" style=\"margin:0;\">Accelerate response times<\/div><\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Centralize every request<\/h4><\/div><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:3 \/ 2;--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none has-aspect-ratio\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"1200\" height=\"745\" alt=\"IT support agents wearing headsets in a bright office \u2013 centralized ticket management with C2 ITSM.\" title=\"AdobeStock_332086439\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_332086439.jpg\" class=\"img-responsive wp-image-2692 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_332086439-200x124.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_332086439-400x248.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_332086439-600x373.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_332086439-800x497.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_332086439.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-bottom:15px;\"><p>Offer a single portal to receive, categorize, and assign both internal and external requests. Reduce processing delays without overloading your support teams.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color3-h),var(--awb-color3-s),calc(var(--awb-color3-l) - 2%),var(--awb-color3-a));--awb-border-color-hover:var(--awb-color3);--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-bottom:0px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag\" style=\"margin:0;\">Deliver measurable support<\/div><\/div><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-right-small:55px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Track your agents&#8217; performance<\/h4><\/div><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:3 \/ 2;--awb-object-position:51% 35%;--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none has-aspect-ratio\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"1200\" height=\"800\" alt=\"IT analyst reviewing a performance dashboard \u2013 tracking SLAs and satisfaction rates with C2 ITSM.\" title=\"AdobeStock_447923604\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_447923604.jpg\" class=\"img-responsive wp-image-2701 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_447923604-200x133.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_447923604-400x267.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_447923604-600x400.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_447923604-800x533.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_447923604.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-bottom:15px;\"><p>Monitor SLAs, satisfaction scores, and request volumes to continuously improve your support performance. Generate clear, actionable reports for managers.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color3-h),var(--awb-color3-s),calc(var(--awb-color3-l) - 2%),var(--awb-color3-a));--awb-border-color-hover:var(--awb-color3);--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-bottom:0px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag\" style=\"margin:0;\">Keep visibility at every step<\/div><\/div><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Track each stage of resolution<\/h4><\/div><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:3 \/ 2;--awb-object-position:53% 0%;--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none has-aspect-ratio\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"1200\" height=\"647\" alt=\"Smiling IT support specialist on the phone \u2013 tracking tickets and visualizing statuses in C2 ITSM.\" title=\"AdobeStock_1101928442\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_1101928442.jpg\" class=\"img-responsive wp-image-2694 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_1101928442-200x108.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_1101928442-400x216.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_1101928442-600x324.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_1101928442-800x431.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_1101928442.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-margin-bottom:15px;\"><p>With clear dashboards, visualize ticket statuses, ownership, and response times. Stay on top of every request, even during high-volume periods.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-shadow\" style=\"--awb-height:20px;--awb-amount:20px;background:radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-webkit-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-moz-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-o-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:right top;--awb-border-sizes-bottom:4px;--awb-border-color:var(--awb-color5);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:0px;--awb-padding-top-small:40px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-image:url(&quot;\/wp-content\/uploads\/2025\/05\/AdobeStock_262007305.jpg&quot;);--awb-background-size:contain;--awb-flex-wrap:wrap;\" ><div class=\"awb-background-mask\" style=\"background-image:  url(data:image\/svg+xml;utf8,%3Csvg%20width%3D%221920%22%20height%3D%22954%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%3Cg%20clip-path%3D%22url%28%23prefix__clip0_77_23308%29%22%3E%3Cpath%20fill-rule%3D%22evenodd%22%20clip-rule%3D%22evenodd%22%20d%3D%22M1173%200H0v954h1313l-140-238.5h70l70-119h70L1313%20477l70-119.5h-70l-70-119h-70l70-119.5-70-119zm747%200v954h113V0h-113z%22%20fill%3D%22rgba%28255%2C255%2C255%2C1%29%22%2F%3E%3Cpath%20d%3D%22M1102.98%20835l69.98%20119H1033l69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.1%22%2F%3E%3Cpath%20d%3D%22M1382.91%20834.998l69.98%20119h-139.96l69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.24%22%2F%3E%3Cpath%20d%3D%22M1172.96%20954l-69.98-119h139.97l-69.99%20119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.4%22%2F%3E%3Cpath%20d%3D%22M1032.98%20715.941l-69.98%20119h139.96l-69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.12%22%2F%3E%3Cpath%20d%3D%22M1172.96%20715.5l69.99%20119.5h-139.97l69.98-119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.55%22%2F%3E%3Cpath%20d%3D%22M1102.98%20834.998l69.98-119.5H1033l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.25%22%2F%3E%3Cpath%20d%3D%22M1382.91%20834.998l-69.98-119.5h139.96l-69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.85%22%2F%3E%3Cpath%20d%3D%22M1172.96%20596.5l69.99%20119h-139.97l69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.75%22%2F%3E%3Cpath%20d%3D%22M1242.95%20715.5l69.98-119h-139.97l69.99%20119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.85%22%2F%3E%3Cpath%20d%3D%22M1242.98%20596.5l69.98-119.5H1173l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.7%22%2F%3E%3Cpath%20d%3D%22M1032.98%20477l69.98%20119.5H963l69.98-119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.05%22%2F%3E%3Cpath%20d%3D%22M1312.93%20477l69.98%20119.5h-139.96l69.98-119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.9%22%2F%3E%3Cpath%20d%3D%22M1102.98%20119.002l69.98-119H1033l69.98%20119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.1%22%2F%3E%3Cpath%20d%3D%22M1312.93%200l69.98%20119h-139.96l69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.7%22%2F%3E%3Cpath%20d%3D%22M1172.96%200l-69.98%20119h139.97L1172.96%200z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.25%22%2F%3E%3Cpath%20d%3D%22M1172.98%20238.5l69.98-119.5H1103l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.42%22%2F%3E%3Cpath%20d%3D%22M1032.98%20238.5l69.98-119.5H963l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.24%22%2F%3E%3Cpath%20d%3D%22M1172.96%20357.5l69.99-119h-139.97l69.98%20119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.15%22%2F%3E%3Cpath%20d%3D%22M1242.95%20238.5l69.98%20119h-139.97l69.99-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.65%22%2F%3E%3Cpath%20d%3D%22M1102.98%20357.5l69.98%20119.5H1033l69.98-119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.3%22%2F%3E%3Cpath%20d%3D%22M1312.98%20477l69.98-119.5H1243l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.85%22%2F%3E%3Cpath%20d%3D%22M1172.96%20477l69.99-119.5h-139.97l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.75%22%2F%3E%3C%2Fg%3E%3Cdefs%3E%3CclipPath%20id%3D%22prefix__clip0_77_23308%22%3E%3Cpath%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20d%3D%22M0%200h1920v954H0z%22%2F%3E%3C%2FclipPath%3E%3C%2Fdefs%3E%3C%2Fsvg%3E);opacity: 1 ;mix-blend-mode:normal;\"><\/div><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-right:10px;--awb-padding-right-small:2px;--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:3px;--awb-margin-bottom-small:20px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-right:175px;--awb-margin-bottom:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Optimize your IT support operations with C2 and ITSM<\/h2><\/div><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-top:15px;--awb-margin-bottom:20px;--awb-font-size:24px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:300;margin:0;font-size:1em;\">Accelerate response times, increase user satisfaction, and improve internal coordination with a centralized, visual, and easy-to-use service platform.<\/h3><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-margin-right:65px;\"><p>C2 helps administrative, executive, and IT teams centralize requests, coordinate follow-ups, and deliver strategic support that\u2019s faster, measurable, and more efficient.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button_typography-font-family:&quot;Poppins&quot;;--button_typography-font-style:normal;--button_typography-font-weight:600;--button_margin-top:20px;--button_margin-bottom:20px;--button_margin-left:0px;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/mkt.c2-itsm.com\/demo\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Plan a demo<\/span><i class=\"fa-external-link-alt fas awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-padding-right:20px;--awb-padding-bottom-small:40px;--awb-padding-left-small:0px;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 75px );margin-left: calc(-75px \/ 2 );margin-right: calc(-75px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Unify request intake<\/h4><\/div><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\"><p>Centralize internal and external requests in a single portal to accelerate processing without overloading your teams.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-font-size:14px;--awb-margin-top:15px;--awb-margin-right:45px;\"><p><a href=\"\/en\/service-desk-itsm\/\">Learn more about request management<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top-small:25px;--awb-padding-right-small:25px;--awb-padding-bottom-small:25px;--awb-padding-left-small:25px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0;--awb-spacing-right-small:37.5px;--awb-margin-bottom-small:25px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Automate repetitive processes<\/h4><\/div><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\"><p>Create assignment, approval, or notification rules to eliminate wasted time and reduce human error.<\/p>\n<\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-font-size:14px;--awb-margin-top:45px;\"><p><a href=\"\/en\/business-process-automation\/\">Learn more about process automation<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:00px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Track your performance<\/h4><\/div><div class=\"fusion-text fusion-text-10 fusion-text-no-margin\"><p>Monitor SLAs, satisfaction levels, request volumes, and resolution times with clear, visual reports.<\/p>\n<\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-font-size:14px;--awb-margin-top:35px;\"><p><a href=\"https:\/\/dev.c2-itsm.com\/en\/service-performance-management\/\">Learn more about SLA tracking<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-right:15px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:55px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0;--awb-spacing-right-small:37.5px;--awb-margin-bottom-small:0;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Enhance user experience<\/h4><\/div><div class=\"fusion-text fusion-text-12 fusion-text-no-margin\"><p>Provide a simple interface to create, track, and comment on requests, even for non-technical users.<\/p>\n<\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-font-size:14px;--awb-margin-top:35px;\"><p><a href=\"\/en\/service-desk-itsm\/\">Explore the user portal<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:55px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-margin-bottom-small:0;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-16 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">View every stage of the service process<\/h4><\/div><div class=\"fusion-text fusion-text-14 fusion-text-no-margin\"><p>Quickly see the status, owner, and history of each request to prevent missed steps or delays.<\/p>\n<\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-font-size:14px;--awb-margin-top:45px;--awb-margin-right:45px;\"><p><a href=\"\/en\/service-desk-itsm\/\">Discover the service centre<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:55px;--awb-spacing-right-large:calc( 0 * calc( 100% - 75px ) );--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:calc( 0 * calc( 100% - 75px ) );--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-margin-bottom-small:55px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:4 \/ 3;--awb-object-position:53% 51%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none has-aspect-ratio\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"1200\" height=\"800\" alt=\"Smiling IT support agents collaborating in a service centre \u2013 teamwork and request management with C2 ITSM.\" title=\"AdobeStock_359522579\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_359522579.jpg\" class=\"img-responsive wp-image-2696 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_359522579-200x133.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_359522579-400x267.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_359522579-600x400.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_359522579-800x533.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_359522579.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-margin-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:79px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:right center;--awb-border-sizes-top:0;--awb-border-sizes-bottom:4px;--awb-border-color:var(--awb-color5);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-left:226px;--awb-margin-top:0px;--awb-background-color:var(--awb-custom_color_1);--awb-background-size:;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-no-small-visibility\" style=\"--awb-padding-top:30px;--awb-bg-image:url(&#039;\/wp-content\/uploads\/2025\/07\/CTA-centre-de-soutien.png&#039;);--awb-bg-position:right bottom;--awb-bg-size:;--awb-width-large:100%;--awb-margin-top-large:-75px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-column-has-bg-image\" data-bg-url=\"\/wp-content\/uploads\/2025\/07\/CTA-centre-de-soutien.png\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-right:28px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-17 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:105px;--awb-font-size:36px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Ready to transform your service centre?<\/h3><\/div><div class=\"fusion-text fusion-text-16\"><p>Deliver faster, clearer, and more efficient support to your teams. Simplify request management, automate follow-ups, and increase satisfaction with the C2 platform.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-3 fusion-button-span-no fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color4);--button_border_color:var(--awb-color4);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-custom_color_19);--button_gradient_bottom_color_hover:var(--awb-custom_color_19);--button_typography-font-family:&quot;Poppins&quot;;--button_typography-font-style:normal;--button_typography-font-weight:600;--button_margin-top:25px;--button_margin-right:0px;--button_margin-bottom:25px;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/mkt.c2-itsm.com\/demo\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Plan your demo<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.072%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.072%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0;--awb-border-sizes-bottom:0;--awb-border-sizes-left:0;--awb-border-sizes-right:0;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:35px;--awb-padding-right:15px;--awb-padding-bottom:35px;--awb-padding-left:15px;--awb-padding-right-small:55px;--awb-padding-left-small:55px;--awb-margin-top:00px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color2);--awb-background-image:linear-gradient(180deg, rgba(255,255,255,0) 82%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-stretch fusion-column-inner-bg-wrapper\" style=\"--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-overflow:hidden;--awb-inner-bg-color:var(--awb-color1);--awb-inner-bg-color-hover:var(--awb-color1);--awb-inner-bg-size:cover;--awb-border-color:var(--awb-color3);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-inner-bg-border-radius:12px 12px 12px 12px;--awb-inner-bg-overflow:hidden;--awb-width-large:16.666666666667%;--awb-margin-top-large:25px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/blog.c2-itsm.com\/fr\/gestion-incidents-probl%C3%A8me\" rel=\"noopener noreferrer\" target=\"_blank\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:2 \/ 1;--awb-object-position:54% 0%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none has-aspect-ratio\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/blog.c2-itsm.com\/incident-problem-management\" target=\"_self\" aria-label=\"automation-feature highlights\"><img decoding=\"async\" width=\"791\" height=\"529\" src=\"\/wp-content\/uploads\/2025\/05\/automation-feature-highlights.jpg\" class=\"img-responsive wp-image-2231 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt srcset=\"\/wp-content\/uploads\/2025\/05\/automation-feature-highlights-200x134.jpg 200w, \/wp-content\/uploads\/2025\/05\/automation-feature-highlights-400x268.jpg 400w, \/wp-content\/uploads\/2025\/05\/automation-feature-highlights-600x401.jpg 600w, \/wp-content\/uploads\/2025\/05\/automation-feature-highlights.jpg 791w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-18 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:15px;--awb-margin-right:10px;--awb-margin-left:10px;--awb-margin-top-small:14px;--awb-margin-right-small:10px;--awb-margin-left-small:10px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;\">Incident management: turning disruptions into opportunities<\/h6><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-4 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color4);--button_border_color:var(--awb-color4);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_border_width-top:0;--button_border_width-right:0;--button_border_width-bottom:0;--button_border_width-left:0;--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);--button_padding-top:0px;--button_padding-right:0px;--button_padding-bottom:0px;--button_padding-left:10px;--button_margin-top:30px;\" target=\"_self\" href=\"https:\/\/blog.c2-itsm.com\/incident-problem-management\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Read article<\/span><i class=\"FAC2Larrow-right awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-stretch fusion-column-inner-bg-wrapper\" style=\"--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-overflow:hidden;--awb-inner-bg-color:var(--awb-color1);--awb-inner-bg-color-hover:var(--awb-color1);--awb-inner-bg-size:cover;--awb-border-color:var(--awb-color3);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-inner-bg-border-radius:12px 12px 12px 12px;--awb-inner-bg-overflow:hidden;--awb-width-large:16.666666666667%;--awb-margin-top-large:25px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/blog.c2-itsm.com\/enterprise-service-management-mid-sized-organizations\" rel=\"noopener noreferrer\" target=\"_blank\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/blog.c2-itsm.com\/beyond-itsm-esm-examples\" target=\"_self\" aria-label=\"Enterprise service management made simple What it really means for mid-sized organizations\"><img decoding=\"async\" width=\"1500\" height=\"750\" alt=\"Enterprise service management made simple What it really means for mid-sized organizations\" src=\"\/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations.jpg\" class=\"img-responsive wp-image-4040\" srcset=\"\/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-200x100.jpg 200w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-400x200.jpg 400w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-600x300.jpg 600w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-800x400.jpg 800w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-1200x600.jpg 1200w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations.jpg 1500w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-19 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:14px;--awb-margin-right:10px;--awb-margin-left:10px;--awb-margin-top-small:14px;--awb-margin-right-small:10px;--awb-margin-left-small:10px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;\">Enterprise service management made simple for mid-sized organizations<\/h6><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-5 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color4);--button_border_color:var(--awb-color4);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);--button_padding-top:25px;--button_padding-right:0px;--button_padding-bottom:0px;--button_padding-left:10px;--button_margin-top:5px;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/blog.c2-itsm.com\/enterprise-service-management-mid-sized-organizations\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Read article<\/span><i class=\"FAC2Larrow-right awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-stretch fusion-column-inner-bg-wrapper\" style=\"--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-overflow:hidden;--awb-inner-bg-color:var(--awb-color1);--awb-inner-bg-color-hover:var(--awb-color1);--awb-inner-bg-size:cover;--awb-border-color:var(--awb-color3);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-inner-bg-border-radius:12px 12px 12px 12px;--awb-inner-bg-overflow:hidden;--awb-width-large:16.666666666667%;--awb-margin-top-large:25px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/blog.c2-itsm.com\/itsm-hr-management\" rel=\"noopener noreferrer\" target=\"_blank\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:2 \/ 1;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none has-aspect-ratio\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/blog.c2-itsm.com\/itsm-hr-management\" target=\"_self\" aria-label=\"Moderniser la gestion des ressources humaines avec ITSM\"><img decoding=\"async\" width=\"1500\" height=\"750\" src=\"\/wp-content\/uploads\/2025\/05\/Moderniser-la-gestion-des-ressources-humaines-avec-ITSM.webp\" class=\"img-responsive wp-image-2168 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt srcset=\"\/wp-content\/uploads\/2025\/05\/Moderniser-la-gestion-des-ressources-humaines-avec-ITSM-200x100.webp 200w, \/wp-content\/uploads\/2025\/05\/Moderniser-la-gestion-des-ressources-humaines-avec-ITSM-400x200.webp 400w, \/wp-content\/uploads\/2025\/05\/Moderniser-la-gestion-des-ressources-humaines-avec-ITSM-600x300.webp 600w, \/wp-content\/uploads\/2025\/05\/Moderniser-la-gestion-des-ressources-humaines-avec-ITSM-800x400.webp 800w, \/wp-content\/uploads\/2025\/05\/Moderniser-la-gestion-des-ressources-humaines-avec-ITSM-1200x600.webp 1200w, \/wp-content\/uploads\/2025\/05\/Moderniser-la-gestion-des-ressources-humaines-avec-ITSM.webp 1500w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-20 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:14px;--awb-margin-right:10px;--awb-margin-bottom:45px;--awb-margin-left:10px;--awb-margin-top-small:14px;--awb-margin-right-small:10px;--awb-margin-left-small:10px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;\">Human Resources: bringing efficiency through service management<\/h6><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-6 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color4);--button_border_color:var(--awb-color4);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);--button_padding-top:0px;--button_padding-right:0px;--button_padding-bottom:0px;--button_padding-left:10px;\" target=\"_self\" href=\"https:\/\/blog.c2-itsm.com\/itsm-hr-management\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Read article<\/span><i class=\"FAC2Larrow-right awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-column-inner-bg-wrapper\" 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decoding=\"async\" width=\"600\" height=\"175\" src=\"\/wp-content\/uploads\/2025\/10\/Email-Headeren.png\" class=\"img-responsive wp-image-3573 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt srcset=\"\/wp-content\/uploads\/2025\/10\/Email-Headeren-200x58.png 200w, \/wp-content\/uploads\/2025\/10\/Email-Headeren-400x117.png 400w, \/wp-content\/uploads\/2025\/10\/Email-Headeren.png 600w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/a><\/span><\/div><div class=\"fusion-text fusion-text-17 fusion-text-no-margin\" style=\"--awb-margin-top:13px;--awb-margin-right:10px;--awb-margin-bottom:10px;--awb-margin-left:10px;\"><p>Every month, discover articles, news, and more with the C2 newsletter, delivered straight to your inbox.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-7 fusion-button-default-span fusion-button-default-type\" 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href=\"https:\/\/mkt.c2-itsm.com\/hubfs\/40013973\/Toolbox\/Case%20studies\/%C3%89tude%20de%20cas%20C2%20ITSM%20-%20Ville%20de%20Beloeil.pdf?hsLang=fr\" rel=\"noopener noreferrer\" target=\"_blank\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-between fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:2 \/ 1;--awb-object-position:48% 100%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none has-aspect-ratio\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/mkt.c2-itsm.com\/hubfs\/40013973\/CaseStudyC2-EN.pdf\" target=\"_self\" aria-label=\"Beloeil\"><img decoding=\"async\" width=\"1104\" height=\"801\" src=\"\/wp-content\/uploads\/2025\/04\/Beloeil.jpg\" class=\"img-responsive wp-image-1749 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt srcset=\"\/wp-content\/uploads\/2025\/04\/Beloeil-200x145.jpg 200w, \/wp-content\/uploads\/2025\/04\/Beloeil-400x290.jpg 400w, \/wp-content\/uploads\/2025\/04\/Beloeil-600x435.jpg 600w, \/wp-content\/uploads\/2025\/04\/Beloeil-800x580.jpg 800w, \/wp-content\/uploads\/2025\/04\/Beloeil.jpg 1104w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-21 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:14px;--awb-margin-right:10px;--awb-margin-bottom:10px;--awb-margin-left:10px;--awb-margin-top-small:14px;--awb-margin-right-small:10px;--awb-margin-left-small:10px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;\">Case Study: the city of Beloeil used the C2 Platform<\/h6><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-8 fusion-button-default-span fusion-button-default-type\" 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aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-3709","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT support center | C2 ITSM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/c2-itsm.com\/en\/it-support-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT support center | C2 ITSM\" \/>\n<meta property=\"og:url\" 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