{"id":3786,"date":"2025-05-13T21:09:29","date_gmt":"2025-05-14T01:09:29","guid":{"rendered":"https:\/\/dev.c2-itsm.com\/fournisseurs-ti-msp\/"},"modified":"2025-10-10T18:23:39","modified_gmt":"2025-10-10T18:23:39","slug":"it-service-management-msp","status":"publish","type":"page","link":"https:\/\/c2-itsm.com\/en\/it-service-management-msp\/","title":{"rendered":"IT service management for MSPs"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-animated\" style=\"--awb-border-sizes-top:0;--awb-border-sizes-bottom:0;--awb-border-sizes-left:0;--awb-border-sizes-right:0;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:50px;--awb-padding-top-medium:25px;--awb-padding-right-medium:25px;--awb-padding-bottom-medium:25px;--awb-padding-left-medium:25px;--awb-padding-top-small:25px;--awb-padding-right-small:25px;--awb-padding-bottom-small:25px;--awb-padding-left-small:25px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-image:url(&quot;\/wp-content\/uploads\/2025\/05\/AdobeStock_631031001-Converted-copy.svg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;--awb-animation-color:var(--awb-color4);\" data-animationType=\"revealInRight\" data-animationDuration=\"0.4\" data-animationOffset=\"top-into-view\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-padding-top:50px;--awb-padding-right:150px;--awb-padding-bottom:50px;--awb-padding-left:45px;--awb-padding-top-small:50px;--awb-padding-right-small:50px;--awb-padding-bottom-small:50px;--awb-padding-left-small:50px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-bottom:20px;--awb-font-size:40px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);font-size:1em;line-height:var(--awb-typography1-line-height);\">Simplify IT service management for your clients<\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-font-size:18px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:300;margin:0;font-size:1em;\">Centralize requests, automate support processes, and deliver a smooth, measurable service experience for your customers.<\/h2><\/div><div ><a class=\"fusion-button button-flat button-large button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color1);--button_border_color:var(--awb-color6);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color4);--button_gradient_bottom_color:var(--awb-color4);--button_gradient_top_color_hover:var(--awb-custom_color_19);--button_gradient_bottom_color_hover:var(--awb-custom_color_19);--button_typography-font-family:&quot;Poppins&quot;;--button_typography-font-style:normal;--button_typography-font-weight:600;--button_margin-top:10px;--button_margin-right:0px;--button_margin-bottom:10px;--button_margin-left:0px;\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Plan your demo<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-padding-right:0px;--awb-padding-left:0px;--awb-padding-top-medium:0px;--awb-padding-right-medium:0px;--awb-padding-bottom-medium:0px;--awb-padding-left-medium:0px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:-100px;--awb-width-medium:40%;--awb-order-medium:0;--awb-margin-top-medium:25;--awb-spacing-right-medium:0px;--awb-margin-bottom-medium:25;--awb-spacing-left-medium:-100px;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:50px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1200\" height=\"800\" alt=\"Smiling IT professional wearing a headset and working on a laptop, representing efficient client support and streamlined service delivery with C2 ITSM.\" title=\"Mature analyst man using laptop computer in office.\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_625214576.jpg\" class=\"img-responsive wp-image-2081\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_625214576-200x133.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_625214576-400x267.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_625214576-600x400.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_625214576-800x533.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_625214576.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-shadow\" style=\"--awb-height:20px;--awb-amount:20px;background:radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-webkit-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-moz-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-o-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0;--awb-border-sizes-right:0px;--awb-border-color:hsla(var(--awb-color4-h),var(--awb-color4-s),calc(var(--awb-color4-l) - 2%),var(--awb-color4-a));--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:100px;--awb-margin-top:0px;--awb-background-color:var(--awb-color2);--awb-background-image:linear-gradient(180deg, #ffffff 0%,var(--awb-color2) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-font-size:40px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);margin:0;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);font-size:1em;line-height:var(--awb-typography1-line-height);\">Why choose C2 for your IT service business?<\/h2><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-margin-bottom:40px;\"><p>In a competitive managed services environment, speed, efficiency, and visibility are key. C2 ITSM gives you an agile platform to better manage incidents, requests, assets, and service agreements, all while automating critical processes.<\/p>\n<p>C2 is designed to support IT service providers of all sizes across Canada.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color3-h),var(--awb-color3-s),calc(var(--awb-color3-l) - 2%),var(--awb-color3-a));--awb-border-color-hover:var(--awb-color3);--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-bottom:0px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag\" style=\"margin:0;\">Work smarter, respond faster<\/div><\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Centralize all client requests in one place<\/h4><\/div><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:3 \/ 2;--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none has-aspect-ratio\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"1200\" height=\"795\" alt=\"IT technician smiling while working on a laptop in a modern office, representing centralized client request management with C2 ITSM.\" title=\"Smile, work and a businessman with a laptop for an email, communication or online coding. Happy, programming and a male programmer typing on a computer for web or software development in an office\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_605166196.jpg\" class=\"img-responsive wp-image-2071 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_605166196-200x133.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_605166196-400x265.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_605166196-600x398.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_605166196-800x530.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_605166196.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-bottom:15px;\"><p>Provide a single portal to receive, classify, and assign requests and incidents. Accelerate response times and improve client satisfaction without increasing workload.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color3-h),var(--awb-color3-s),calc(var(--awb-color3-l) - 2%),var(--awb-color3-a));--awb-border-color-hover:var(--awb-color3);--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-bottom:0px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag\" style=\"margin:0;\">Automate what matters most<\/div><\/div><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Streamline your IT support processes<\/h4><\/div><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:3 \/ 2;--awb-object-position:53% 0%;--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none has-aspect-ratio\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"1200\" height=\"800\" alt=\"Technician sitting in a server room working on a laptop, symbolizing automated IT workflows with C2 ITSM\" title=\"AdobeStock_29247233\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_29247233.jpg\" class=\"img-responsive wp-image-2490 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_29247233-200x133.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_29247233-400x267.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_29247233-600x400.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_29247233-800x533.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_29247233.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-bottom:15px;\"><p>Set automated escalation, assignment, and notification rules to simplify recurring requests and reduce administrative workload.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-color:hsla(var(--awb-color3-h),var(--awb-color3-s),calc(var(--awb-color3-l) - 2%),var(--awb-color3-a));--awb-border-color-hover:var(--awb-color3);--awb-border-top:0;--awb-border-right:0;--awb-border-bottom:0;--awb-border-left:0;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-bottom:0px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag\" style=\"margin:0;\">Measure performance<\/div><\/div><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-right-small:55px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Track SLAs and enhance your services<\/h4><\/div><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:3 \/ 2;--awb-object-position:51% 35%;--awb-margin-top:0px;--awb-margin-bottom:20px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none has-aspect-ratio\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"1200\" height=\"800\" alt=\"Two IT professionals reviewing dashboards on a monitor, illustrating SLA tracking and service performance improvement with C2 ITSM.\" title=\"AdobeStock_213932796\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_213932796.jpg\" class=\"img-responsive wp-image-2488 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_213932796-200x133.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_213932796-400x267.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_213932796-600x400.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_213932796-800x533.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_213932796.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-margin-bottom:15px;\"><p>Analyze your IT performance with clear dashboards and detailed reports. Anticipate client needs and proactively adjust your services.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-shadow\" style=\"--awb-height:20px;--awb-amount:20px;background:radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-webkit-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-moz-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);background:-o-radial-gradient(ellipse at 50% -50% , var(--awb-color3) 0px, rgba(255, 255, 255, 0) 80%) repeat scroll 0 0 rgba(0, 0, 0, 0);\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:right top;--awb-border-sizes-bottom:4px;--awb-border-color:var(--awb-color5);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-image:url(&quot;\/wp-content\/uploads\/2025\/05\/AdobeStock_470107495-e1747929832320.jpg&quot;);--awb-background-size:contain;--awb-flex-wrap:wrap;\" ><div class=\"awb-background-mask\" style=\"background-image:  url(data:image\/svg+xml;utf8,%3Csvg%20width%3D%221920%22%20height%3D%22954%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%3Cg%20clip-path%3D%22url%28%23prefix__clip0_77_23308%29%22%3E%3Cpath%20fill-rule%3D%22evenodd%22%20clip-rule%3D%22evenodd%22%20d%3D%22M1173%200H0v954h1313l-140-238.5h70l70-119h70L1313%20477l70-119.5h-70l-70-119h-70l70-119.5-70-119zm747%200v954h113V0h-113z%22%20fill%3D%22rgba%28255%2C255%2C255%2C1%29%22%2F%3E%3Cpath%20d%3D%22M1102.98%20835l69.98%20119H1033l69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.1%22%2F%3E%3Cpath%20d%3D%22M1382.91%20834.998l69.98%20119h-139.96l69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.24%22%2F%3E%3Cpath%20d%3D%22M1172.96%20954l-69.98-119h139.97l-69.99%20119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.4%22%2F%3E%3Cpath%20d%3D%22M1032.98%20715.941l-69.98%20119h139.96l-69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.12%22%2F%3E%3Cpath%20d%3D%22M1172.96%20715.5l69.99%20119.5h-139.97l69.98-119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.55%22%2F%3E%3Cpath%20d%3D%22M1102.98%20834.998l69.98-119.5H1033l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.25%22%2F%3E%3Cpath%20d%3D%22M1382.91%20834.998l-69.98-119.5h139.96l-69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.85%22%2F%3E%3Cpath%20d%3D%22M1172.96%20596.5l69.99%20119h-139.97l69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.75%22%2F%3E%3Cpath%20d%3D%22M1242.95%20715.5l69.98-119h-139.97l69.99%20119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.85%22%2F%3E%3Cpath%20d%3D%22M1242.98%20596.5l69.98-119.5H1173l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.7%22%2F%3E%3Cpath%20d%3D%22M1032.98%20477l69.98%20119.5H963l69.98-119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.05%22%2F%3E%3Cpath%20d%3D%22M1312.93%20477l69.98%20119.5h-139.96l69.98-119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.9%22%2F%3E%3Cpath%20d%3D%22M1102.98%20119.002l69.98-119H1033l69.98%20119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.1%22%2F%3E%3Cpath%20d%3D%22M1312.93%200l69.98%20119h-139.96l69.98-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.7%22%2F%3E%3Cpath%20d%3D%22M1172.96%200l-69.98%20119h139.97L1172.96%200z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.25%22%2F%3E%3Cpath%20d%3D%22M1172.98%20238.5l69.98-119.5H1103l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.42%22%2F%3E%3Cpath%20d%3D%22M1032.98%20238.5l69.98-119.5H963l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.24%22%2F%3E%3Cpath%20d%3D%22M1172.96%20357.5l69.99-119h-139.97l69.98%20119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.15%22%2F%3E%3Cpath%20d%3D%22M1242.95%20238.5l69.98%20119h-139.97l69.99-119z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.65%22%2F%3E%3Cpath%20d%3D%22M1102.98%20357.5l69.98%20119.5H1033l69.98-119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.3%22%2F%3E%3Cpath%20d%3D%22M1312.98%20477l69.98-119.5H1243l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.85%22%2F%3E%3Cpath%20d%3D%22M1172.96%20477l69.99-119.5h-139.97l69.98%20119.5z%22%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20fill-opacity%3D%22.75%22%2F%3E%3C%2Fg%3E%3Cdefs%3E%3CclipPath%20id%3D%22prefix__clip0_77_23308%22%3E%3Cpath%20fill%3D%22rgba%28253%2C227%2C212%2C1%29%22%20d%3D%22M0%200h1920v954H0z%22%2F%3E%3C%2FclipPath%3E%3C%2Fdefs%3E%3C%2Fsvg%3E);opacity: 1 ;mix-blend-mode:normal;\"><\/div><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-right:10px;--awb-padding-top-small:25px;--awb-padding-right-small:25px;--awb-padding-bottom-small:25px;--awb-padding-left-small:25px;--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:20px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">What you can achieve<\/h2><\/div><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-custom_color_19);--awb-margin-top:15px;--awb-margin-right:300px;--awb-margin-bottom:20px;--awb-font-size:24px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:300;margin:0;font-size:1em;\">Transform your IT support and exceed client expectations with the C2 platform.<\/h3><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-margin-right:150px;\"><p>Optimize request management, automate critical processes, and elevate your services with a complete, flexible platform designed for the realities of IT service providers across Canada.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat button-large button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button_typography-font-family:&quot;Poppins&quot;;--button_typography-font-style:normal;--button_typography-font-weight:600;--button_margin-top:20px;--button_margin-bottom:20px;--button_margin-left:0px;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/mkt.c2-itsm.com\/demo\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Plan your demo<\/span><i class=\"fa-external-link-alt fas awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1200px + 75px );margin-left: calc(-75px \/ 2 );margin-right: calc(-75px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:25px;--awb-padding-right:15px;--awb-padding-bottom:25px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Team-wide coordination<\/h4><\/div><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\"><p>Enable smooth collaboration across IT, admin, HR, technical support, and project management teams for a more efficient IT service delivery experience.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-font-size:14px;--awb-margin-top:35px;--awb-margin-right:45px;\"><p><a href=\"\/en\/service-desk-itsm\/\">Discover how to centralize your IT service desk<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:25px;--awb-padding-right:15px;--awb-padding-bottom:25px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:00px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">SLA and KPI tracking<\/h4><\/div><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\"><p>Monitor your key performance indicators in real time, including response times, resolution rates, and SLA compliance. Gain actionable insights to improve your IT performance.<\/p>\n<\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-font-size:14px;--awb-margin-top:35px;--awb-margin-right:45px;\"><p><a href=\"\/en\/service-performance-management\/\">Optimize your IT support with our SLA tracking tools<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:25px;--awb-padding-right:15px;--awb-padding-bottom:25px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Client asset management<\/h4><\/div><div class=\"fusion-text fusion-text-10 fusion-text-no-margin\"><p>Centralize all client assets, software, and licenses in a single CMDB for a clear, accessible view of every resource, and boost your operational efficiency.<\/p>\n<\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-font-size:14px;--awb-margin-top:35px;\"><p><a href=\"\/en\/asset-management-cmdb\/\">Explore asset and CMDB management<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:25px;--awb-padding-right:15px;--awb-padding-bottom:25px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:55px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Automate recurring processes<\/h4><\/div><div class=\"fusion-text fusion-text-12 fusion-text-no-margin\"><p>Automate the creation, assignment, and closure of standard IT tickets to reduce workload and accelerate your client support operations.<\/p>\n<\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-font-size:14px;--awb-margin-top:15px;\"><p><a href=\"\/en\/business-process-automation\/\">Discover IT process automation<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-padding-top:25px;--awb-padding-right:15px;--awb-padding-bottom:25px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:55px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:4 \/ 3;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none has-aspect-ratio\" style=\"border-radius:12px;\"><img decoding=\"async\" width=\"1200\" height=\"801\" alt=\"Two IT technicians collaborating at a computer, symbolizing automated workflows and improved support efficiency with C2 ITSM.\" title=\"AdobeStock_292561086\" src=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_292561086.jpg\" class=\"img-responsive wp-image-2484 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"\/wp-content\/uploads\/2025\/05\/AdobeStock_292561086-200x134.jpg 200w, \/wp-content\/uploads\/2025\/05\/AdobeStock_292561086-400x267.jpg 400w, \/wp-content\/uploads\/2025\/05\/AdobeStock_292561086-600x401.jpg 600w, \/wp-content\/uploads\/2025\/05\/AdobeStock_292561086-800x534.jpg 800w, \/wp-content\/uploads\/2025\/05\/AdobeStock_292561086.jpg 1200w\" sizes=\"(max-width: 800px) 100vw, 400px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:13px;--awb-padding-right:15px;--awb-padding-left:15px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:33.333333333333%;--awb-margin-top-large:55px;--awb-spacing-right-large:37.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:37.5px;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:37.5px;--awb-spacing-left-medium:37.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:37.5px;--awb-spacing-left-small:37.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-16 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Strengthen IT security<\/h4><\/div><div class=\"fusion-text fusion-text-14 fusion-text-no-margin\"><p>Track, resolve, and document IT security incidents efficiently with a robust and compliant support platform designed to keep your operations protected.<\/p>\n<\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-font-size:14px;--awb-margin-top:15px;\"><p><a href=\"\/en\/incident-problem-management\/\">Explore incident and problem management<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-margin-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:79px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:right center;--awb-border-sizes-top:0;--awb-border-sizes-bottom:4px;--awb-border-color:var(--awb-color5);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-left:226px;--awb-background-color:var(--awb-custom_color_1);--awb-background-size:;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center fusion-no-small-visibility\" style=\"--awb-padding-top:45px;--awb-bg-image:url(&#039;\/wp-content\/uploads\/2025\/07\/CTA-fournisseur-TI.png&#039;);--awb-bg-position:right bottom;--awb-bg-size:;--awb-width-large:100%;--awb-margin-top-large:-75px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column fusion-column-has-bg-image\" data-bg-url=\"\/wp-content\/uploads\/2025\/07\/CTA-fournisseur-TI.png\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-right:28px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-17 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:105px;--awb-font-size:36px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Ready to transform your IT service?<\/h3><\/div><div class=\"fusion-text fusion-text-16\"><p>Discover how C2 can accelerate your IT service management, improve efficiency, and boost client satisfaction.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-3 fusion-button-span-no fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color4);--button_border_color:var(--awb-color4);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-custom_color_19);--button_gradient_bottom_color_hover:var(--awb-custom_color_19);--button_typography-font-family:&quot;Poppins&quot;;--button_typography-font-style:normal;--button_typography-font-weight:600;--button_margin-top:25px;--button_margin-right:175px;\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Plan your demo<\/span><\/a><\/div><div class=\"fusion-title title fusion-title-18 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color6);\"><h3 class=\"fusion-title-heading title-heading-right\" style=\"margin:0;\"><\/h3><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0;--awb-border-sizes-bottom:0;--awb-border-sizes-left:0;--awb-border-sizes-right:0;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:35px;--awb-padding-right:15px;--awb-padding-bottom:35px;--awb-padding-left:15px;--awb-padding-right-small:55px;--awb-padding-left-small:55px;--awb-margin-top:00px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color2);--awb-background-image:linear-gradient(180deg, rgba(255,255,255,0) 82%,var(--awb-color1) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-stretch fusion-column-inner-bg-wrapper\" style=\"--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-overflow:hidden;--awb-inner-bg-color:var(--awb-color1);--awb-inner-bg-color-hover:var(--awb-color1);--awb-inner-bg-size:cover;--awb-border-color:var(--awb-color3);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-inner-bg-border-radius:12px 12px 12px 12px;--awb-inner-bg-overflow:hidden;--awb-width-large:16.666666666667%;--awb-margin-top-large:25px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/blog.c2-itsm.com\/fr\/gestion-incidents-probl%C3%A8me\" rel=\"noopener noreferrer\" target=\"_blank\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:2 \/ 1;--awb-object-position:54% 0%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none has-aspect-ratio\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/blog.c2-itsm.com\/incident-problem-management\" target=\"_self\" aria-label=\"automation-feature highlights\"><img decoding=\"async\" width=\"791\" height=\"529\" src=\"\/wp-content\/uploads\/2025\/05\/automation-feature-highlights.jpg\" class=\"img-responsive wp-image-2231 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt srcset=\"\/wp-content\/uploads\/2025\/05\/automation-feature-highlights-200x134.jpg 200w, \/wp-content\/uploads\/2025\/05\/automation-feature-highlights-400x268.jpg 400w, \/wp-content\/uploads\/2025\/05\/automation-feature-highlights-600x401.jpg 600w, \/wp-content\/uploads\/2025\/05\/automation-feature-highlights.jpg 791w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-19 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:15px;--awb-margin-right:10px;--awb-margin-left:10px;--awb-margin-top-small:14px;--awb-margin-right-small:10px;--awb-margin-left-small:10px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;\">Incident management: turning disruptions into opportunities<\/h6><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-4 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color4);--button_border_color:var(--awb-color4);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_border_width-top:0;--button_border_width-right:0;--button_border_width-bottom:0;--button_border_width-left:0;--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);--button_padding-top:0px;--button_padding-right:0px;--button_padding-bottom:0px;--button_padding-left:10px;--button_margin-top:30px;\" target=\"_self\" href=\"https:\/\/blog.c2-itsm.com\/incident-problem-management\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Read article<\/span><i class=\"FAC2Larrow-right awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-stretch fusion-column-inner-bg-wrapper\" style=\"--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-overflow:hidden;--awb-inner-bg-color:var(--awb-color1);--awb-inner-bg-color-hover:var(--awb-color1);--awb-inner-bg-size:cover;--awb-border-color:var(--awb-color3);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-inner-bg-border-radius:12px 12px 12px 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src=\"\/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations.jpg\" class=\"img-responsive wp-image-4040\" srcset=\"\/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-200x100.jpg 200w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-400x200.jpg 400w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-600x300.jpg 600w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-800x400.jpg 800w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations-1200x600.jpg 1200w, \/wp-content\/uploads\/2025\/10\/Enterprise-service-management-made-simple-What-it-really-means-for-mid-sized-organizations.jpg 1500w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-20 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:14px;--awb-margin-right:10px;--awb-margin-left:10px;--awb-margin-top-small:14px;--awb-margin-right-small:10px;--awb-margin-left-small:10px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;\">Enterprise service management made simple for mid-sized organizations<\/h6><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-5 fusion-button-default-span fusion-button-default-type\" 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style=\"--button_accent_color:var(--awb-color4);--button_border_color:var(--awb-color4);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color5);--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-color1);--button_gradient_bottom_color_hover:var(--awb-color1);--button_padding-top:0px;--button_padding-right:0px;--button_padding-bottom:0px;--button_padding-left:10px;\" target=\"_self\" href=\"https:\/\/blog.c2-itsm.com\/itsm-hr-management\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Read article<\/span><i class=\"FAC2Larrow-right awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-column-inner-bg-wrapper\" 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href=\"https:\/\/mkt.c2-itsm.com\/hubfs\/40013973\/Toolbox\/Case%20studies\/%C3%89tude%20de%20cas%20C2%20ITSM%20-%20Ville%20de%20Beloeil.pdf?hsLang=fr\" rel=\"noopener noreferrer\" target=\"_blank\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-between fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:2 \/ 1;--awb-object-position:48% 100%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none has-aspect-ratio\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/mkt.c2-itsm.com\/hubfs\/40013973\/CaseStudyC2-EN.pdf\" target=\"_self\" aria-label=\"Beloeil\"><img decoding=\"async\" width=\"1104\" height=\"801\" src=\"\/wp-content\/uploads\/2025\/04\/Beloeil.jpg\" class=\"img-responsive wp-image-1749 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt srcset=\"\/wp-content\/uploads\/2025\/04\/Beloeil-200x145.jpg 200w, \/wp-content\/uploads\/2025\/04\/Beloeil-400x290.jpg 400w, \/wp-content\/uploads\/2025\/04\/Beloeil-600x435.jpg 600w, \/wp-content\/uploads\/2025\/04\/Beloeil-800x580.jpg 800w, \/wp-content\/uploads\/2025\/04\/Beloeil.jpg 1104w\" sizes=\"(max-width: 800px) 100vw, 200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-22 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:var(--awb-color8);--awb-margin-top:14px;--awb-margin-right:10px;--awb-margin-bottom:10px;--awb-margin-left:10px;--awb-margin-top-small:14px;--awb-margin-right-small:10px;--awb-margin-left-small:10px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;\">Case Study: the city of Beloeil used the C2 Platform<\/h6><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-8 fusion-button-default-span fusion-button-default-type\" 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aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-3786","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT service management for MSPs | C2 ITSM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/c2-itsm.com\/en\/it-service-management-msp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT service management for MSPs | C2 ITSM\" \/>\n<meta property=\"og:url\" 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