Bring your municipal government out of chaos and
towards control with a fully connected ITSM.
Bring your municipal government out of chaos and towards control with a fully connected ITSM.Let’s talk
thanks to automated IT workflows, lean management and customizable reports for staff and officials
through advanced CMDB, asset management accessible anywhere and integration across all municipal services
with a secure self-service portal featuring seamless request categorization and anonymization of personal data
The head of the City of Belœil’s IT Division swapped
complex outdated processes for automated workflows.
“We now have a centralized and personalized portal. Employees and citizens can make a request, quickly receive an acknowledgment of receipt and it is easy to follow up.”
1500 tickets handled per month with 70% Level 1 resolution.
Subsidy processing time decreased from 3 weeks to 7 minutes.
“If, for example, several requests come from the leisure department, we will come once to do all the necessary work, which allows us to better organize our interventions.”
Achieve better response time with quick ticket categorization. A service catalog filtered by team or department makes it much easier for your personnel to provide support and transparency.
Approvals, notifications, recurring tasks, prioritization and beyond – once set up, you’ll control the workflows to ensure you’ll handle all requests quickly and completely.
Leverage a full-scale configuration management database to keep a clear view of your assets and inventory, whether it’s for real property, infrastructure, utilities or more.
Ease workload thanks to self-service. This customizable space allows you to provide an experience tailored to your residents’ needs.
Here’s how C2 is different:
Experts on ITSM for cities
24/7 North American support
6 ITIL v4 certified processes
Fully ISO 27001 and
Type II certified
Financially backed 99.9%
service level guarantee
One affordable price with
no costly add-ons
We’ll pinpoint your needs in a live demo, draft a tailored
plan proposal and help you implement your custom-made solution.