Business process automation

Work smarter. Accelerate your operations.

Streamline your workflows, eliminate bottlenecks, and let your team focus on what they do best. It’s not just about speed, it’s about intelligence—tools that adapt to your processes, not the other way around.

Together, let’s turn your “ugh” into “aha!”

C2 ITSM workflow automation interface simplifying business processes.

Automation software that saves time, reduces errors, and boosts team productivity

Save time

Workflows that handle the rest

Employee using automated workflows to save time.

Eliminate wasted time and inefficient processes. Automate repetitive tasks like ticket assignments, escalations, or asset updates so your team can focus on work that truly adds value.

Reduce errors

Consistency you can count on

Automation ensuring consistent, error-free processes

Automation removes manual errors and ensures accuracy at every step. Notifications, updates, and task assignments become more reliable, consistent, and traceable.

Boost productivity

Your team shines where it matters

Employees focusing on strategic projects thanks to automation.

By freeing staff from redundant tasks, you allow them to focus on strategic projects, innovation, and creative problem-solving. The result: a more engaged and higher-performing team.

Take back control of your organizational processes

Managing complex workflows doesn’t have to be complicated. With the C2 platform, you stay in full control of your processes, simplifying operations and enabling your teams to focus on what matters most.

Discover four common use cases showing how C2 ITSM transforms daily tasks into smooth, efficient automations:

Employee onboarding

Automate every step of the onboarding journey: from account creation to training scheduling. Make the first day easier for new hires and set them up for success.

Learn more about C2 for HR departments

Digital forms & paperless transformation

Say goodbye to paperwork. Convert forms into digital requests, track them easily, and boost efficiency while reducing errors.

Learn more about C2 for service requests

Inventory alerts

Never lose track of your inventory again. Automate low-stock alerts to maintain optimal levels, prevent interruptions, and keep operations running smoothly.

Learn more about inventory management & CMDB

Problem request automation

Shorten resolution times with automated routing and intelligent escalation. Ensure the right people receive the right requests without manual intervention.

Learn more about problem management

Featured functionalities

Powerful tools to support your automation goals

The C2 platform offers advanced features designed to simplify your processes and maximize productivity:

IT professional using C2 ITSM automation tools in a secure environment.

Custom workflow builder

Design workflows tailored to your unique processes with a simple drag-and-drop interface. No coding required, just results.

Custom event triggers

Automate updates, notifications, and approvals based on real-time actions. From ticket escalations to inventory updates, let workflows manage themselves.

Integrated reports

Track the performance of your automations with detailed reports. Identify bottlenecks, monitor trends, and adjust workflows for optimal efficiency.

Team improving productivity with automated workflows aligned with ITIL.

Lower operational costs

By automating complex and time-consuming processes, C2 ITSM helps reduce costs, optimize resource allocation, and do more with less manual effort.

Greater collaboration & productivity

Bring all your business processes into one place, making teamwork, collaboration, and process creation easier. Break down silos and focus on what really matters.

Scalable operations

Prepare for the future by automating processes that grow with your organization. With its adaptable platform, C2 lets you extend workflows as you scale, seamlessly.

ITIL alignment

Easily align your processes with ITIL frameworks. Built-in C2 tools simplify integration, standardize workflows, and ensure consistent, high-quality service.

Screenshot of an automated process showing a visual workflow with C2
Public sector advisor sharing benefits of C2 automation with digital forms.

« Efficiency has greatly improved in handling requests, and we’ve clearly seen the benefits of standardized forms and automation in the tool. »

Guillaume

Technical Advisor in the Public Sector

Ready to automate smarter?

Discover how the C2 platform can transform your processes—no matter your industry.

Incident management: turning disruptions into opportunities
Enterprise service management made simple What it really means for mid-sized organizations
Enterprise service management made simple for mid-sized organizations
Human Resources: bringing efficiency through service management

Every month, discover articles, news, and more with the C2 newsletter, delivered straight to your inbox.

Case Study: the city of Beloeil used the C2 Platform