Employée de centre de soutien TI au Québec offrant un support technique via un poste informatique dans un environnement helpdesk collaboratif.

Deliver faster, more efficient IT support with a centralized help desk

Centralize requests, shorten response times, and empower your teams and users with smoother, more transparent IT service delivery.

Why choose C2 ITSM for your support center?

A high-performing support center relies on smooth request management, full visibility into operations, and quick response capabilities. C2 simplifies your internal processes to help your teams act with agility, clarity, and efficiency.

Accelerate response times

Centralize every request

IT support agents wearing headsets in a bright office – centralized ticket management with C2 ITSM.

Offer a single portal to receive, categorize, and assign both internal and external requests. Reduce processing delays without overloading your support teams.

Deliver measurable support

Track your agents’ performance

IT analyst reviewing a performance dashboard – tracking SLAs and satisfaction rates with C2 ITSM.

Monitor SLAs, satisfaction scores, and request volumes to continuously improve your support performance. Generate clear, actionable reports for managers.

Keep visibility at every step

Track each stage of resolution

Smiling IT support specialist on the phone – tracking tickets and visualizing statuses in C2 ITSM.

With clear dashboards, visualize ticket statuses, ownership, and response times. Stay on top of every request, even during high-volume periods.

Optimize your IT support operations with C2 and ITSM

Accelerate response times, increase user satisfaction, and improve internal coordination with a centralized, visual, and easy-to-use service platform.

C2 helps administrative, executive, and IT teams centralize requests, coordinate follow-ups, and deliver strategic support that’s faster, measurable, and more efficient.

Unify request intake

Centralize internal and external requests in a single portal to accelerate processing without overloading your teams.

Learn more about request management

Automate repetitive processes

Create assignment, approval, or notification rules to eliminate wasted time and reduce human error.

Learn more about process automation

Track your performance

Monitor SLAs, satisfaction levels, request volumes, and resolution times with clear, visual reports.

Learn more about SLA tracking

Enhance user experience

Provide a simple interface to create, track, and comment on requests, even for non-technical users.

Explore the user portal

View every stage of the service process

Quickly see the status, owner, and history of each request to prevent missed steps or delays.

Discover the service centre

Smiling IT support agents collaborating in a service centre – teamwork and request management with C2 ITSM.

Ready to transform your service centre?

Deliver faster, clearer, and more efficient support to your teams. Simplify request management, automate follow-ups, and increase satisfaction with the C2 platform.

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Case Study: the city of Beloeil used the C2 Platform