IT technician kneeling in front of servers – managing and automating IT operations with C2 ITSM.

Optimize your organization’s IT management

Automate support requests, gain better visibility into your operations, and deliver a superior user experience with C2, a complete, visual ITSM platform tailored to the needs of Canada’s public sector and beyond.

Why choose the C2 platform for your IT department?

Your IT department plays a central role in your organization’s performance. With C2, you can centralize request management, gain visibility into your IT assets, and improve response times. Our platform helps you meet service level agreements (SLAs), automate routine processes, and better support your organization’s digital operations.

Accelerate request handling

Streamline intake and centralize IT requests

Technician working at computer screens in an IT office – managing support requests with C2 ITSM.

Receive, sort, and assign internal IT support requests efficiently. Reduce processing times without overloading your teams, and improve the service experience for your users.

Automate your operations

Manage recurring processes in one click

IT specialist connecting cables in a server rack – automating repetitive processes with C2 ITSM.

Automate the creation, closure, and tracking of recurring requests (access, incidents, installations).
Reduce manual errors and increase productivity across your IT operations.

Support data-driven decisions

Track SLAs and improve IT performance

Two IT professionals reviewing performance reports – measuring SLA results and continuous improvement with C2 ITSM.

Analyse response times, resolution rates, and request volumes. Generate clear reports that demonstrate IT’s value and drive continuous improvement.

Optimize IT management with C2

Accelerate request handling and deliver better service to your internal users.

The C2 platform gives you the flexibility to adapt IT processes without coding.
Configure, measure, and continuously improve your services, whether it’s incident management, access requests, or IT asset tracking.

Incident and request management

Handle every request efficiently by prioritizing urgent cases and maintaining clear follow-up until resolution.

Discover incident and problem management

Two IT professionals reviewing network diagrams – managing incidents and service requests with C2 ITSM.

Integrated knowledge base

Provide access to help articles, procedures, and tutorials to reduce repetitive requests and improve self-service.

Explore the service centre

Flexible and scalable IT service catalogue

Standardize service offerings, clarify expectations, and enhance the user experience with an intuitive portal.

Discover the service centre

Reporting and key performance indicators (KPI)

Track SLAs, satisfaction levels, and demand volumes at a glance with customizable dashboards.

Learn more about SLA management

License and IT asset tracking

View the status, location, and usage history of all your IT equipment with a connected CMDB.

Discover IT asset and CMDB management

Take your IT support to the next level

Book a demo with our team to discover how C2’s ITSM platform can adapt to your department’s unique needs.

Incident management: turning disruptions into opportunities
Enterprise service management made simple What it really means for mid-sized organizations
Enterprise service management made simple for mid-sized organizations
Human Resources: bringing efficiency through service management

Every month, discover articles, news, and more with the C2 newsletter, delivered straight to your inbox.

Case Study: the city of Beloeil used the C2 Platform