Public sector service management

Simplify, centralize, and optimize service delivery to better support citizens, employees, and institutional partners.

A team of public sector professionals collaborating in a modern office meeting room, representing efficient and transparent service management with C2 ITSM

Simplify, structure, and improve your public service management

In an environment where every service counts, whether for citizens, employees, or suppliers, it’s essential to track, organize, and continuously improve how needs are addressed. Modernize the management of requests, interventions, and resources across your ministry, organization, or public institution. Our agile solution helps you strengthen cross-department collaboration, ensure better follow-up on commitments, and improve the overall quality of government operations.

More than 55 ministries, school boards, and health networks across Quebec already trust C2.
We provide a unified platform to centralize your processes, automate workflows, track assets, and optimize resources.

Enhance the citizen experience

Simplify citizen request management

A smiling public service agent using a headset while assisting citizens online, representing efficient and accessible request management through C2 ITSM.

Provide a single point of contact to efficiently receive, classify, and process requests from citizens, institutional suppliers, and employees. Centralize information and speed up response times without adding complexity to your operations.

Optimize public resources

Manage your public equipment and infrastructure

A government IT specialist inspecting data servers in a secure facility, representing organized and centralized infrastructure management with C2 ITSM.

Maintain a clear overview of your IT equipment, administrative buildings, vehicle fleets, and other infrastructure. Rely on a centralized database to track maintenance, audits, and strategic renewals.

Ensure transparency

Improve the transparency and performance of your services

A public sector employee reviewing digital dashboards displaying key performance indicators, symbolizing transparency and service performance optimization through C2 ITSM.

Analyze your commitments, SLAs, and response times with clear, measurable reports. Support continuous improvement across public services by aligning your operations with the expectations of citizens and government stakeholders.

Maximize the impact of your public services with the C2 platform

Modernize your service management to better support citizens, employees, and suppliers.

Discover how C2 helps ministries and public organizations centralize service delivery, optimize resource management, and enhance satisfaction among citizens and institutional partners.

Plan your demo

Citizen and administrative request management

Collect, assign, and track internal and external requests through a unified, user-friendly portal. Optimize handling and reduce response times while maintaining full visibility.

Learn how to centralize your citizen and administrative requests