At C2, we know no two organizations work the same way.
That’s why our Professional Services team is built to adapt, collaborate, and dive deep into every project with care. Whether you’re implementing new processes, rethinking your service catalogue, or looking to improve efficiency, our in-house experts are here to guide you.
You’ll work with a dedicated analyst based in North America. There is no outsourcing or intermediaries. Our team acts as a true extension of yours, bringing proven methodology, best practices, and operational support at every step.
Need a little boost or full project support? Either way, we’re here to advise, co-build, or simply help you get the job done.
A team that acts as an extension of yours
Our professional services aren’t here to impose a method, they’re here to reveal yours. Whether you need a helping hand, strategic guidance, or a full implementation, our experts adapt to your reality.
Choose the type of support that fits your needs
The C2 methodology
Our simple and proven methodology supports you at every step.
Each implementation follows a clear, personalized structure, whether you’re working independently or prefer a turnkey approach (look for the C2+ symbol).
Initial meeting
We start with a kickoff meeting to understand your IT objectives and unique context.
List all your requests
Together, we identify your types of requests, services, and processes to cover. Then we structure everything clearly.
Planning & review meeting
Based on your needs, we build an implementation plan tailored to your environment.
Pilot workshops & training
We co-design your solution through interactive workshops while training your administrators in parallel.
Data import & configuration
Our experts configure your instance and handle the import of all essential data.
Internal team training
Your teams receive targeted training based on their roles to ensure smooth adoption and confidence using C2.
Testing & go-live
Together, we validate workflows and processes before officially deploying your solution.
Continuous improvement
We keep refining your solution through interactive workshops while supporting your administrators along the way.
Our trainers and analysts go beyond the basics. They don’t just show you where to click, they help you translate your processes into the platform, optimize what’s already in place, and become more self-sufficient.
It’s a flexible, practical, and above all, human approach.
No third parties.
No imposed methods.
Just a C2 team dedicated to your success.
C2 user training
Explore the platform modules one-on-one — perfect for new users or teams looking to build long-term adoption.
Guided or turnkey implementation
Choose your level of involvement: we can train you to do it yourself, collaborate closely, or handle it for you from start to finish.
ITIL coaching and change management
Enhance your practices smoothly with the help of specialists in IT governance, change management, and ITSM best practices.
