Who we are
C2 ITSM is an enterprise service management (ESM) solution developed in Quebec and now powered by Sherweb, a recognized Canadian leader in the cloud industry.
For more than 20 years, we’ve been helping organizations structure their operations through a powerful, adaptable platform designed to reflect your way of working.
A complete ITSM platform, built for your reality
Designed for IT, HR, finance, and general services teams (and many more), C2 ITSM centralizes requests, automates workflows, and facilitates interdepartmental collaboration.
With C2 ITSM, you can:
- Offer a self-service portal for your users
- Manage incidents, changes, and assets efficiently
- Track key performance indicators (SLA, timelines, volumes)
- Deploy workflows aligned with ITIL best practices
Our story
For more than 20 years, C2 has helped organizations accelerate their digital transformation with a robust, scalable, and proudly Quebec-built service management platform.
Timeline highlights:
- 2000: C2 is founded — a project born to simplify internal request management.
- 2008: Official launch of our ITSM solution dedicated to IT services.
- 2012: Complete platform redesign to better meet complex client needs.
- 2015: Cloud transformation: C2 becomes a secure, reliable, and accessible SaaS solution.
- 2020: Acquisition by Sherweb, marking a new era of growth, innovation, and stability.
A Sherweb product
Since its acquisition by Sherweb in 2020, C2 has benefited from the expertise, stability, and resources of one of Canada’s leading cloud providers. This partnership ensures continuous innovation, enhanced security, and customer service that remains local, human, and close to your reality.
More than 350 successful implementations
With over 600,000 users and projects across public, parapublic, and private sectors, we know that no two organizations are the same. Our approach is defined by flexibility, whether you’re looking for a full redesign, guided implementation, or targeted expertise, our team adapts to you.
