Change management

Orchestrate your change processes with ease.

System updates, new tool deployments, or equipment retirements always carry some risk. With the C2 platform, you can manage change using approved workflows, clear rules, and structured tracking. Each request is logged, centralized, and linked to your assets, users, and services—ensuring smooth and secure execution.

Illustration of C2 ITSM change management module showing structured workflows, approval steps, and status tracking for IT service changes.

Better-managed changes, better-controlled impact

Frame your processes

A structured ITIL-inspired model

Two colleagues smiling and collaborating at a desk with a laptop, representing structured ITIL-inspired change management.

Guide each change request with clear steps: approval, impact, validation, and implementation. C2 draws on ITIL best practices without rigidity, ensuring smooth adoption by your teams.

Adapt to your reality

Flexible and customizable management

Utility workers adjusting electrical lines on a pole, illustrating flexible and customizable change processes in different contexts.

Create your own change types, adjust approval rules, and tailor forms based on context: IT, facilities, HR, or municipal services. Change management adapts seamlessly to your operations.

Control the impact

Changes connected to your assets

Woman standing with a clipboard in a workspace with shelves and packages, symbolizing asset-linked change tracking and performance visibility.

Track every change in the CMDB, with full history and links to related equipment, software, services, and users. Gain visibility, traceability, and performance across your operations.

Better-managed changes, in every context

C2 helps you manage critical changes at every stage, from planning and validation to deployment. Whether it’s an IT, organizational, or hardware change, you can structure operations, minimize risks, and ensure better collaboration between teams.

Automate business processes

Software deployment, updates, and more… The C2 platform automatically triggers change workflows based on clear rules. Save time, reduce oversights, and ensure consistent change implementation across your organization.

Learn more about process automation

Deploy your IT projects efficiently

Orchestrate technical changes such as system updates, software deployments, and access changes. Track impacts, dependencies, and approvals, all from one place.

Learn more about C2 for IT providers

Manage changes in healthcare

With new regulations, emerging technologies, and evolving clinical needs, the healthcare sector demands strict change management. C2 helps you plan, validate, and track every modification, from equipment to processes, while ensuring continuity of care.

Learn more about C2 for municipalities

Support your organizational changes

Department mergers, new internal policies, vendor changes… The C2 platform helps you structure and document administrative changes with precision. Follow key steps, keep teams informed, and maintain operational agility, even during transition periods.

Learn more about C2 for administrative departments

Change management

Powerful tools to structure, plan, and deploy changes without friction

Discover how the C2 platform simplifies change management with a structured process, clear rules, and automated tracking. Stay in control, reduce risks, and ensure smooth implementation—from the first request to final closure.

A diverse group of colleagues gathered around a laptop, collaborating on structured change management planning.

Customizable change types

Create models tailored to your reality: standard, regulated, or urgent changes. Each type follows a defined path, with its own rules, validations, and criticality levels.

Approved and traceable workflows

Configure clear, auditable validation steps assigned to the right people. The entire path of each request is visible at a glance.

Illustration of a visual workflow diagram in the C2 ITSM platform, showing approval steps and traceable paths for change management.
Team members collaborating with a tablet, representing streamlined automation and efficient change management.

Complete change log

Keep a detailed record of every action taken: who, when, and why. This log simplifies audits and strengthens accountability for all stakeholders.

Track timelines and impacts

Monitor changes in real time. Visualize pending tasks, missed deadlines, and connections to affected assets, users, and services.

Automation of repetitive actions

Trigger notifications, ticket creation, or status changes automatically, based on your business rules. Reduce manual workload and streamline interventions.

Cross-visibility with the CMDB

Quickly identify the impact of changes through links with equipment, users, and services. Gain a clear vision for smarter planning.

Doctor consulting a child with parent present, symbolizing secure and accountable change tracking in sensitive environments like healthcare.
Jeune fille choisissant un livre dans une bibliothèque, illustrant la gestion numérique des prêts avec C2 ITSM dans une ville québécoise.

“In my opinion, C2’s greatest strength is truly its automation capability. No matter the process you need to implement, there will always be a way to add conditions and trigger actions based on your needs.”

William Turcotte

Functional IT business analyst – Acceo

Manage your changes, structure your processes, gain efficiency.

Orchestrate every request with clarity, flexibility, and traceability thanks to change management aligned with your objectives.

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Case Study: the city of Beloeil used the C2 Platform