Simplify IT service management for your clients

Centralize requests, automate support processes, and deliver a smooth, measurable service experience for your customers.

Smiling IT professional wearing a headset and working on a laptop, representing efficient client support and streamlined service delivery with C2 ITSM.

Why choose C2 for your IT service business?

In a competitive managed services environment, speed, efficiency, and visibility are key. C2 ITSM gives you an agile platform to better manage incidents, requests, assets, and service agreements, all while automating critical processes.

C2 is designed to support IT service providers of all sizes across Canada.

Work smarter, respond faster

Centralize all client requests in one place

IT technician smiling while working on a laptop in a modern office, representing centralized client request management with C2 ITSM.

Provide a single portal to receive, classify, and assign requests and incidents. Accelerate response times and improve client satisfaction without increasing workload.

Automate what matters most

Streamline your IT support processes

Technician sitting in a server room working on a laptop, symbolizing automated IT workflows with C2 ITSM

Set automated escalation, assignment, and notification rules to simplify recurring requests and reduce administrative workload.

Measure performance

Track SLAs and enhance your services

Two IT professionals reviewing dashboards on a monitor, illustrating SLA tracking and service performance improvement with C2 ITSM.

Analyze your IT performance with clear dashboards and detailed reports. Anticipate client needs and proactively adjust your services.

What you can achieve

Transform your IT support and exceed client expectations with the C2 platform.

Optimize request management, automate critical processes, and elevate your services with a complete, flexible platform designed for the realities of IT service providers across Canada.

Team-wide coordination

Enable smooth collaboration across IT, admin, HR, technical support, and project management teams for a more efficient IT service delivery experience.

Discover how to centralize your IT service desk

SLA and KPI tracking

Monitor your key performance indicators in real time, including response times, resolution rates, and SLA compliance. Gain actionable insights to improve your IT performance.

Optimize your IT support with our SLA tracking tools

Client asset management

Centralize all client assets, software, and licenses in a single CMDB for a clear, accessible view of every resource, and boost your operational efficiency.

Explore asset and CMDB management

Automate recurring processes

Automate the creation, assignment, and closure of standard IT tickets to reduce workload and accelerate your client support operations.

Discover IT process automation

Two IT technicians collaborating at a computer, symbolizing automated workflows and improved support efficiency with C2 ITSM.

Strengthen IT security

Track, resolve, and document IT security incidents efficiently with a robust and compliant support platform designed to keep your operations protected.

Explore incident and problem management

Ready to transform your IT service?

Discover how C2 can accelerate your IT service management, improve efficiency, and boost client satisfaction.

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Case Study: the city of Beloeil used the C2 Platform