Modernize your municipal services

Optimize the management of assets, requests, and interventions to better serve your citizens, partners, and internal teams.

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Municipal workers maintaining public infrastructure with safety gear, representing efficient operations and asset management with C2 ITSM.

Why choose the C2 platform for municipalities

In an ever-evolving municipal environment, transparency and efficiency in IT support are key to better serving your citizens and teams. C2 ITSM offers an agile solution to centralize operations and simplify your daily management.

C2 supports nearly 200 Quebec organizations in modernizing their service management. Join municipalities, schools, businesses, and institutions choosing a proven, flexible, and local solution to transform their IT operations.

Simplify your municipal operations

Centralize citizen and internal requests

Citizens gathered in a park for a community activity, representing streamlined municipal service requests and citizen engagement through C2 ITSM.

Provide a single portal to collect, assign, and track citizen requests, IT incidents, and internal needs. Accelerate responses without overloading your staff.

Stay in control of your assets

Manage your municipal equipment and infrastructure

Municipal snowplow clearing a street, symbolizing asset and fleet management for public works departments using C2 ITSM.

Centralize the management of your IT systems, vehicles, buildings, and equipment with a dynamic CMDB. Simplify tracking, audits, and renewals.

Increase transparency

Monitor IT and SLA performance

Municipal workers maintaining green spaces, representing performance tracking and operational transparency in city services with C2 ITSM

Track commitments, SLAs, and response times with clear reports. Improve the quality of services delivered to both citizens and administrative teams.

Achieve more in your municipality with C2 ITSM

Transform your IT operations and exceed citizen expectations with the C2 platform.

Discover how to strengthen your service management, simplify resource tracking, and increase citizen satisfaction.

Citizen request management

Centralize citizen requests and optimize processing at scale. Provide a user-friendly portal to submit, track, and resolve issues such as maintenance, repairs, or public reports. Improve response times and community experience.

Learn how to centralize citizen requests

Municipal employee assisting a resident at a service counter, symbolizing efficient citizen request management through C2 ITSM.
a smiling child near a public park, symbolizing efficient citizen request management through C2 ITSM.

Equipment and infrastructure management

Gain full control over your municipal buildings, parks, vehicles, and IT assets. Track the condition of your public infrastructure with a clear, dynamic CMDB. Plan maintenance, audits, and ensure reliable service continuity.

Explore asset management and the CMDB

Automate administrative processes

Simplify internal municipal operations. Automate maintenance, building access, and internal service requests (IT, public works, recreation). Reduce repetitive tasks and improve administrative efficiency.

Discover process automation

SLA reports and continuous improvement

Analyze, adjust, and strengthen your IT services. Track response times, resolution rates, and SLAs with clear dashboards. Identify service gaps and optimize IT and citizen support operations.

Explore our SLA tracking tools

Optimize support for municipal services

Improve IT management for police, firefighters, and recreation departments. With a centralized, agile ITSM platform, support key municipal services, public safety, community spaces, and infrastructure.

Explore ITSM service desks for your city

Ready to modernize your municipal IT services?

Discover how C2 ITSM helps cities and municipalities deliver faster, more transparent, and more efficient services to their citizens.

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Case Study: the city of Beloeil used the C2 Platform