Pricing
C2 ITSM is the most accessible ITSM platform featuring ITIL-certified processes. Don’t adapt your business to the tools you use; C2 meets you where your service management needs are and grows with you!
Named license
Concurrent license
* Professional services, data migration, mandatory setup, and training are not included but are optional.
Simple licensing, all the benefits
C2 is bursting at the seams with features for companies of all sizes and sectors. With either of the license models, you get:
ITIL service desk
- Incident management
- Problem management
- Change management
- Request fulfillment
- Service request management
- Project management
- Event management
- Access management
- Service catalog
- Self-service web portal
- Knowledge base
- Surveys
- Service level agreements (SLAs) & flexible business hours
- Files & screenshot attachments
Asset management
- Structured CMDB
- Asset tracking
- License and contract management
- Inventory management
- Asset import from CSV files
- Preventive maintenance management
- Dynamic relations/impact view
- Software asset management
- Purchase order management
- Asset discovery
- Part management
- Change plans
Automation
- Business rules
- Auto-assignment
- Approval automation
- Workflow management
- Task management
- Custom triggers (tickets, tasks, CI, notes, email)
- Asset automation
- Task templates
- Ticket templates
- Multiple request forms
- Escalation, alerts & notifications
- Email integration
- Instant notification
- People-shared services ready
Integrations
- Community forum
- Email & phone support
- Dedicated project specialist
- Custom roles and permissions
- Templates (CMDB, IT catalog)
- Unlimited custom fields
- Custom branding portal
- Ability to call API/web services/third-party integrations
- Open & documented REST-API
- Internal chat
- Disaster recovery
- Azure integration/Single sign on
- Mobile app & responsive access
- Multi-enterprise
Reporting & analytics
- Built-in reports
- Support performance dashboard
- Timesheet
- Chrono/timer
- Calendar view
- Contacts and tickets history
- Custom SSRS reporting available
- User satisfaction stats
- Target compliance & performance
- Tickets and asset CSV export
- Custom search templates
- Custom filter templates
- Instant client overview & activities history
Subscriptions include C2 licenses and their updates. You also get access to our support team, who are always standing by to answer your questions and inquiries.
We’re just a phone call or email away. You can also get in touch through the C2 portal and send your queries to our team that way.
C2 offers named and concurrent (floating) licenses. A named license is tied to a particular user. With concurrent licenses, you can have as many users as you want, as long as the number of connected users isn’t greater than the number of licenses.
C2 offers a complete API and external applications easily communicate with the platform. It’s also possible to call web services directly.
To learn if an application integrates with C2 or to request integration with a third-party application, please contact us by phone or through the portal.
We’re serious about flexibility! All the fields in the application are customizable.
Only resources and administrators require licenses. The number of queries requestors can create is unlimited and they don’t need licenses. C2 is completely free for your clients.
C2 is an integrated IT service management platform with all the features and licenses available right out of the box for one simple price. There are no hidden fees to add modules later!
US clients are hosted on MS Azure in Microsoft datacenters. For Canadian clients, C2 servers are located in Montréal with a DR site in Québec City hosted on Sherweb Performance Cloud.
C2 delivers powerful and flexible IT service management solutions, turning IT into a core element of your business’ success. Intuitive configuration and fast onboarding are complemented by pricing that won’t break the bank.
