Service desk

Centralize requests. Deliver smooth, responsive service.

Requests come from everywhere: internal users, clients, partners… and too often, they get lost in email inboxes, Excel files, or informal conversations. With the C2 service desk, you regain control of every request—from submission to resolution.

C2 service desk software interface showing centralized request management for smoother IT support and faster resolution.

Centralize requests. Improve service flow.

Simplify request management

A single portal for all requests

Employee using C2 service desk portal to centralize and manage all service requests.

Stop wasting time juggling scattered requests. Centralize submission, assignment, and tracking in one easy-to-use portal. End-users quickly find what they need, while your team stays in control.

Increase consistency

Well-structured processes

Team using C2 automation rules to ensure consistent, error-free service request handling.

With clear automated rules, every request follows a defined path. Escalations, notifications, and standard responses are all structured to reduce errors and ensure reliable, day-to-day service.

Deliver faster service

A support center that never sleeps

End-user smiling while resolving a request instantly with C2 ITSM self-service portal and knowledge base.

Through a self-service portal, knowledge base, and automated responses, simple requests are resolved instantly. The result: your team can focus on the cases that truly matter.

Different requests. One ITSM solution.

Requests come in all forms: software access, equipment changes, asset reservations, HR grievances, and more. With the C2 platform, every request is routed into a clear, traceable process aligned with your organization’s goals. Thanks to service catalogs, the CMDB, and automations, even complex tasks integrate seamlessly into daily operations.

Simplified permit requests

Easily manage open-air fire permit requests and more. Citizens complete an online form, and your team ensures fast processing with centralized, traceable follow-up.

Learn more about C2 for municipalities

HR grievance management

Simplify the intake, analysis, and tracking of HR grievances. With a secure portal and automated workflows, you ensure fairness, speed, and transparency in handling sensitive cases.

Learn more about C2 ITSM for HR departments

Streamline change management

Standardize the processing of change requests with approved workflows, clear rules, and automated notifications. Reduce operational risks and ensure smooth implementation.

Learn more about change management

SLA tracking and reporting

Gain better control with SLA monitoring and clear dashboards. Give managers a complete view of timelines, volumes, and variances. Prioritize, adjust, and make decisions based on accurate data.

Learn more about SLA monitoring and reporting

Key Features of the service desk

Agile tools to centralize, process, and resolve tickets faster

Discover how C2 simplifies request management with powerful and intuitive tools.

Support agent using C2 ITSM service desk software to centralize and resolve tickets quickly

Customizable service catalog

Offer a service catalog tailored to the needs of each department, division, or site. This structured model makes it easier to submit requests while improving classification and ensuring faster resolution within your ITSM service desk.

Automated categorization and prioritization

Automatically classify and prioritize requests based on their type, urgency, or impact. This helps your teams manage tickets more efficiently by following a clear, standardized process from the moment a request is created.

Screenshot of C2 ITSM interface showing ticket categorization, prioritization, and request tracking

Custom views and dynamic filters

Display requests the way you need: by status, priority, department, or technician. With configurable grids and advanced filters, each user or manager gets a clear, relevant view of what matters to them.

User performing a flexible search in the C2 ITSM service desk to track tickets and verify history.

Flexible search to fit your needs

Quickly find the right information with combined search filters: keywords, specific fields, or date ranges. Ideal for locating tickets, verifying history, or tracking requests with precision.

C2 ITSM service desk interface with custom views and dynamic filters for request tracki

Integrated knowledge base

Reduce the workload of your service desk by offering users a knowledge base directly accessible from the portal. Tutorials, FAQs, and procedures are centralized to resolve common issues without intervention.

User-friendly self-service portal

Allow internal or external users to submit and track requests anytime through an intuitive interface. The C2 self-service portal empowers users while reducing repetitive requests.

IT director using C2 ITSM centralized service desk portal for request tracking and acknowledgments.

«What’s great about C2 is that we now have a centralized and customized portal. Employees and citizens can submit requests, receive an acknowledgment, and track progress quickly and easily.»

Vincent Marcoux

IT Director – City of Beloeil, Canada

Deliver smoother, faster, more centralized service.

Simplify request management, improve satisfaction, and regain control with the C2 service desk.

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Case Study: the city of Beloeil used the C2 Platform