Intuitive service desk
Simplify and categorize requests and processes to attain higher SLAs and improve
overall experience.
Speed up your service delivery
C2 supports a flexible incident management process to achieve better response time with quick ticket categorization. Published on a self-service portal, a service catalog filtered by company, team or department makes it much easier for your personnel to provide support.
C2’s simple and flexible user portal and knowledge base helps facilitate collaboration and communication between all stakeholders from simple requests to complex projects.
Flexibility that will
impress
ITSM service catalog
- Save time with instant ticket categorization
- Filter available service for each requestor or team
- Publish on a portal available to your customers
Efficient helpdesk monitoring
- Add and share notes
- Assign groups or resources
- Reference tickets for fast closing
Views tailored to your needs
- Modify a project’s tasks inside a Gantt view
- Change the query status in a Kanban frame
- Stay on top of deadlines using a calendar view
Intuitive support
- Manage prioritizations based on impacts
- Track time spent on each ticket
- Associate an asset with the ticket
Optimize your teams’ experience…
Organize daily work more efficiently with queues, filters, search options and assignment possibilities.
…and your customers’ experience
Exceed expectations with a practical knowledge base, encouraging the sharing of information.
Ease workload thanks to self service
Route categorized requests without hiccups and headaches. This customizable self-service space allows you to provide an experience tailored to your requestors’ needs.
