Last Updated: October 2024

Introduction

We are committed to handling your Personal Data with care and to take all the necessary measures to protect it. For the purposes of this policy, we define Personal Data as any information that can identify an individual directly or indirectly (“Personal Data”).

This privacy policy explains how we handle Personal Data collected through our website: https://c2-itsm.com (“Website”). Additionally, this policy describes how Personal Data is collected, the security measures put in place to protect it, and the rights of individuals concerning their Personal Data.

We are committed to handling your Personal Data in accordance with applicable laws, including the Loi sur la protection des renseignements personnels dans le secteur privé and the General Data Protection Regulation.

Personal Data Collected

Visitors

When you use our Website, we may collect any Personal Data you voluntarily provide, for example, when you contact us using the contact form, request a demonstration, or subscribe to our newsletter. This voluntarily provided Personal Data may include your professional email address, first name, last name, phone number, and any other Personal Data you agree to provide.

Additionally, we may automatically collect Personal Data using cookies and other associated technologies. For more information, please refer to the “Cookies and Associated Technologies” section of our policy.

Clients and Client Users

Please refer to the applicable policy for more information regarding Personal Data collected in connection with the use of our Services.

Why we use your Personal Data

We use your Personal Data for the following purposes, or otherwise with your consent or as permitted by applicable laws:

• To communicate with you. We may contact you by email or phone in response to a request from you, for example, to schedule a demonstration or to respond to a question submitted via our Website. Additionally, we may send you emails regarding but not limited to our Services, updates, or events when you subscribe to our newsletter or otherwise agree to receive such communications.
• To enhance your experience on our Website. We may use Personal Data to improve your experience on our Website by analyzing how you navigate it or to provide you with advertisements related to your interests.
• To comply with applicable laws.
• To investigate and prevent fraud or any other illegal activity.

With whom we share your Personal Data

We may share your Personal Data as mentioned below, with your consent or if we are authorized or required to do so by law.

• Service Providers. From time to time, we may retain third-party companies to perform services on our behalf. For example, we may use such services to assist with our promotions and the sending of our newsletters. In such cases, we only share the Personal Data necessary to perform the service. A third-party service provider may only use your Personal Data for the purposes determined by us and in accordance with applicable laws. Additionally, we ensure that the service provider is subject to confidentiality obligations and cannot disclose, share your Personal Data with third parties, or use it for purposes other than those agreed upon.
• Affiliated Companies and Transactions. We share your Personal Data with our affiliated companies to the extent necessary to provide the Services. If applicable, our affiliates are subject to the same confidentiality obligations. We may also share your Personal Data with a third party in the context of a business sale, merger, or corporate reorganization. Your Personal Data will remain protected during such a process.
• Legal Authorization or Requirement. In certain circumstances, we may be required by applicable laws to disclose Personal Data either to comply with legal requirements or to respond to a legal request, court order, or legal process.
• Fraud Prevention. We reserve the right to share Personal Data with third parties when necessary to prevent, detect, or investigate fraudulent activities.

Otherwise, we do not sell, rent, share, or disclose your Personal Data.

Cookies and Associated Technologies

When you visit our Website, we use cookies and associated technologies to store and retrieve information on your browser.

A “cookie” is a small piece of information (text file) that is placed on your hard drive when you visit a website and retains information for future visits. This may include, among other things, your language preferences and login information.

We install cookies and also use third-party cookies from a different domain than the Website for advertising and marketing purposes. Specifically, we use cookies to:

• Help you navigate our Website, optimize your browsing, and personalize the advertising content offered to you.
• Assist you in subscribing to our Services, events, and providing feedback.
• Analyze your use of our Website.
• Improve our marketing efforts (including behavioral advertising).

We also use traffic tracking cookies to identify the most used pages of our Website. We use this information only for statistical analysis purposes.

We have classified the cookies we use into four categories:

Strictly necessary Cookies

a. Description. These cookies are necessary for our Website to function. These cookies are usually only activated in response to an action taken by you, such as when you choose your privacy preferences, log in, or fill out a form.

b. Cookie Management. These cannot be disabled in our systems. You can set your browser to block these cookies or alert you about them, but some parts of our Website may then cease to function.

Functional Cookies

a. Description. These cookies allow us to offer you enhanced functionality and personalization, such as videos and live chat. These cookies may be set by us or by third-party providers whose services we have added to our Website.

b. Cookie Management. You can reject these cookies. If you reject them, some or all of these features may no longer function properly.

Performance Cookies

a. Description. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors navigate the Website. All information collected by these cookies is anonymized.

b. Cookie Management. You can reject these cookies. If you reject them, we will not know when you visited our Website.

Targeting Cookies

a. Description. These cookies are set through our Website by our advertising partners. They are used to gather information about your activities on our Website and other sites to build a profile of your interests and show you targeted advertising when you browse our Website or other sites. These cookies work by uniquely identifying your browser and device.

b. Cookie Management. You can reject these cookies. If you reject them, you will not have access to our targeted advertising.

Other Associated Technologies

In addition to the cookies mentioned above, we may use invisible gifs in HTML emails to know the number of emails opened by our recipients. This information is used to create reports, improve the effectiveness of our marketing efforts, and offer better services and a better Website to our users.

We also use Google Analytics, a web analytics service provided by Google, to better understand your use of our Website. Google Analytics collects information such as how often you visit our Website, which pages you visit, and which other sites you visited prior to ours. Google uses the information to track and examine the use of our Website, compile reports on activities, and share them with other Google services. Google may use the information collected on our Website to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics on our Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google allows you to disable this technology, and the procedure can be found here: https://tools.google.com/dlpage/gaoptout/.

Security measures in place

We take the security of your Personal Data seriously. We have implemented administrative, technical, and physical security measures that meet industry standards to protect your Personal Data and prevent unauthorized disclosure or use.

Retention of your Personal Data

We retain your Personal Data for the period necessary to achieve the purpose of its collection or as long as necessary to fulfill our legal obligations.

When we no longer have a legitimate interest in continuing to process your Personal Data, we ensure its deletion or anonymization.

Rights of individuals

Please be aware that you have certain rights regarding your Personal Data, subject to local data protection laws. Depending on your place of residence, these rights may include:

• Right to access your Personal Data
• Right to know more about how we process your Personal Data
• Right to rectify inaccurate Personal Data
• Right to erase or delete your Personal Data
• Right to restrict the processing of your Personal Data
• Right to transfer your Personal Data to another data controller
• Right to data portability
• Right to lodge a complaint with your local authorities
• Right to withdraw your consent at any time (to the extent we process your Personal Data based on your consent).

To exercise any of the rights listed above, please contact us as indicated in the “Contact Us” section of this policy.

International Transfers

We are based in the province of Quebec, Canada. We may transfer Personal Data outside of Quebec for storage or processing purposes. In such cases, we ensure that this information is protected as described in this policy and take measures, as necessary, to ensure that international transfers are carried out in accordance with applicable laws.

Your Personal Data is always protected by security measures that comply with industry best practices.

Policy Updates

We may modify this policy at any time. If we do, we will post the updated version on our Website.

We suggest you review it regularly to stay informed about our practices regarding the protection of Personal Data.

Contact Us

If you have any questions about this policy or our practices regarding the protection of Personal Data, or to exercise your rights, please contact our Data Protection Officer by email or mail at the following address:

Attention: Data Protection Officer
95 Jacques-Cartier Boulevard South, Suite 400
Sherbrooke, QC, Canada
J1J 2Z3
privacy@sherweb.com