Take control of your service management.

Optimize, Automate, Excel.

A complete ITSM solution to manage tickets efficiently and improve service quality. Gain control, speed, and visibility with a service management platform built to adapt to your processes, reduce resolution times, and streamline request tracking.

Service management, simplified.

The C2 platform is a service management solution designed to help teams regain control of their processes, reduce workload, and increase productivity.

With C2 for ITSM, you can manage services, automate tasks, and centralize contract, inventory, and process management—all within one flexible, powerful, and intuitive tool.

Ticketing
Simplify and categorize requests and workflows to improve service levels and deliver a better customer experience.
Automation
Boost your performance by automating processes—whether simple or complex—to save time and increase daily efficiency.
Asset management
Keep full visibility on your IT assets to track, optimize, and ensure complete traceability across your environment.
Change management
Plan and roll out changes without negative impact, thanks to a structured and controlled process.
Service level & performance management
Reduce downtime and resolve incidents faster with centralized SLA tracking—while monitoring performance in real time through intuitive dashboards.

Simplify your service management with a unified platform

Group all your services in C2: no modules, no hidden fees. Say goodbye to paper trails and scattered files. Centralize, streamline, and boost efficiency.

Boost efficiency with automation and workflows

Automate repetitive tasks, simplify processes, and free up time for high-impact initiatives with C2 for ITSM.

Get real-time visibility with asset and ticket management

Track, manage, and optimize your assets and requests with a robust CMDB and ticketing system. Maintain clear records of your resources, avoid information loss, and improve visibility across operations.

Extend your agility beyond IT with C2’s flexibility

Adapt the C2 platform to any department—from IT to HR, finance, and procurement. Customize workflows, connect APIs, and leverage tailored integrations through a configurable and robust platform.

Trusted across many industries

“Now, it takes an average of just seven minutes to process a grant request. The acknowledgement of receipt, the check reimbursement request for finance, and the citizen follow-up email are all generated automatically.”

Vincent Marcoux

Former IT Director – City of Beloeil, Canada

Everything you need for efficient service management

Managing IT services is like conducting an orchestra: every element must work in harmony to achieve peak performance. With C2, complexity turns into simplicity thanks to a powerful and accessible platform. Discover how we help you streamline processes, automate tasks, and deliver services that meet your goals.

Every ticket under control

Centralized ticket management

Simplify request handling with a centralized system to track, prioritize, and resolve issues efficiently. From critical outages to simple service requests, C2 ITSM gives you clear visibility and better control.

Goodbye repetitive tasks

Process automation

Automate your workflows and free your teams from repetitive tasks. The C2 platform lets you design customized flows that boost productivity while reducing human errors.

Empower your teams

Self-service portal

Provide your teams and users with fast, autonomous access to your organization’s services through a branded self-service portal. End-users can submit requests, find answers, and track progress—all on their own.

Track performance

SLA and KPI monitoring

Monitor your SLAs and performance indicators in real time to stay in control. Access accurate data, adjust efforts, improve user experience, and achieve performance goals with confidence.

Protect your resources

Integrated asset management

Manage all your assets, hardware, software, contracts, and more, through a single CMDB interface. Keep full control of your resources and never let anything slip through the cracks.

Incident management: turning disruptions into opportunities
Enterprise service management made simple What it really means for mid-sized organizations
Enterprise service management made simple for mid-sized organizations
Human Resources: bringing efficiency through service management

Every month, discover articles, news, and more with the C2 newsletter, delivered straight to your inbox.

Case Study: the city of Beloeil used the C2 Platform