Innovate at an affordable
price point

C2 ITSM is the most accessible ITSM platform featuring ITIL certified processes. Don’t adapt your business to the tools you use — C2 meets you where your service management needs are and grows with you!

Named license

$49 US $59 CAD €45 £35

per user / month*

Request a demo

See what’s included

Concurrent license

$65 US $79 CAD €60 £49

per user / month*

Request a demo

See what’s included

*Professional services, data migration, mandatory configuration and training not included, and not mandatory.
More info on our concurrent-licensing model here

Simple licensing, all the benefits

C2 ITSM is bursting at the seams with ingenious features for companies of all sizes and specializations. With either of the license models, you get:

ITIL service desk

Incident management
Problem management
Change management
Request fulfillment
Service request management
Project management
Event management
Access management
Service catalog
Self-service web portal
Knowledge base
Surveys
Service level agreements (SLAs) & flexible business hours
Files & screenshot attachments

Powerful asset management

Structured CMDB
Asset tracking
License and contract management
Inventory management
Asset import from CSV files
Preventive maintenance management
Dynamic relations/impact view
Software asset management
Purchase order management
Asset discovery
Part management
Change plans
Asset geolocation

Automation

Business rules
Auto-assignment
Approval automation
Workflow management
Task management
Custom triggers (tickets, tasks, CI, notes, email)
Asset automation
Task templates
Ticket templates
Multiple request forms
Escalation, alerts & notifications
Email integration
Instant notification
People-shared services ready

System and integrations

Community forum
Email & phone support
Dedicated project specialist
Custom roles and permissions
Templates (CMDB, IT catalog)
Unlimited custom fields
Custom branding portal
Ability to call API/web services/third-party integrations
Open & documented REST-API
Internal chat
Disaster recovery
Azure integration/Single sign on
Mobile app & responsive access
Multi-enterprise

Reporting & Analytics

Built-in reports
Support performance dashboard
Timesheet
Chrono/timer
Calendar view
Contacts and tickets history
Custom SSRS reporting available
User satisfaction stats
Target compliance & performance
Tickets and asset CSV export
Custom search templates
Custom filter templates
Instant client overview & activities history

Frequently asked questions

What’s included in the subscription?

Subscriptions include C2 licenses and their updates. You also get access to our support team, who are always standing by to answer your questions and inquiries.

What support channels do you offer?

We’re just a phone call or email away. You can also get in touch through the C2 portal and send your queries to our team that way.

What type of licensing is available?

C2 offers named and concurrent (floating) licenses. A named license is tied to a particular user. With concurrent licenses, you can have as many users as you want, as long as the number of connected users isn’t greater than the number of licenses.

What about integrations with third party apps?

C2 offers a complete API and external applications easily communicate with the platform. It’s also possible to call web services directly.

To learn if an application integrates with C2 or to request integration with a third-party application, please contact us by phone or through the portal.

To what extent can the application be customized?

We’re serious about flexibility! All the fields in the application are customizable.

Is there an on-premises (installed) version?

No, C2 is an ITSM-as-a-service software only available as a subscription. Please contact us for custom solutions.

What differentiates C2 from its competitors?

C2 delivers powerful and flexible IT service management solutions, turning IT into a core element of your business’ success. Intuitive configuration and fast onboarding are complemented by pricing that won’t break the bank.

Do clients need licenses?

Only resources and administrators require licenses. The number of queries requestors can create is unlimited and they don’t need licenses. C2 is completely free for your clients.

Can you only buy selected modules?

C2 is an integrated IT service management platform with all the features and licenses available right out of the box for one simple price. There are no hidden fees to add modules later!

Where will be my data located and stored?

US clients are hosted on MS Azure in Microsoft datacenters. For Canadian clients, C2 servers are located in Montréal with a DR site in Québec City hosted on Sherweb Performance Cloud.