Simplify and categorize requests and processes to attain higher SLAs and improve
Speed up your service delivery
C2 supports a flexible incident management process to achieve better response time with quick ticket
categorization. Published on a self-service portal, a service catalog filtered by company, team or
department makes it much easier for your personnel to provide support.
C2’s simple and flexible user portal and knowledge base helps facilitate collaboration and communication
between all stakeholders from simple requests to complex projects.
Flexibility that will impress
ITSM service catalog
Save time with instant ticket categorization
Filter available service for each requestor or team
Publish on a portal available to your customers
Efficient helpdesk monitoring
Add and share notes
Assign groups or resources
Reference tickets for fast closing
Views tailored to your needs
Modify a project’s tasks inside a Gantt view
Change the query status in a Kanban frame
Stay on top of deadlines using a calendar view
Manage prioritizations based on impacts
Track time spent on each ticket
Associate an asset with the ticket
Optimize your teams’ experience…
Organize daily work more efficiently with queues, filters, search options and assignment possibilities.
…and your customers’ experience
Exceed expectations with a practical knowledge base, encouraging the sharing of information.
Ease workload thanks to self service
Route categorized requests without hiccups and headaches. This customizable self-service space allows you
provide an experience tailored to your requestors’ needs.
Unpack all the benefits of robust IT service management
Shape your long-term success with customer-centric services—at an accessible price point. Discover the power of C2.