Ability to call API/web services/third-party integrations
Open & documented REST-API
Custom branding portal
Azure integration/Single sign on
Mobile app & responsive access
Reporting & Analytics
Support performance dashboard
Contacts and tickets history
Custom SSRS reporting available
User satisfaction stats
Target compliance & performance
Tickets and asset CSV export
Custom search templates
Custom filter templates
Instant client overview & activities history
Frequently asked questions
What’s included in the subscription?
Subscriptions include C2 licenses and their updates. You also get access to our support team, who are
always standing by to answer your questions and inquiries.
What support channels do you offer?
We’re just a phone call or email away. You can also get in touch through the C2 portal and send your
queries to our team that way.
What type of licensing is available?
C2 offers named and concurrent (floating) licenses. A named license is tied to a particular user. With
concurrent licenses, you can have as many users as you want, as long as the number of connected users
isn’t greater than the number of licenses.
What about integrations with third party apps?
C2 offers a complete API and external applications easily communicate with the platform. It’s also possible
to call web services directly.
To learn if an application integrates with C2 or to request integration with a third-party application,
please contact us by phone or through the portal.
To what extent can the application be customized?
We’re serious about flexibility! All the fields in the application are customizable.
Is there an on-premises (installed) version?
No, C2 is an ITSM-as-a-service software only available as a subscription. Please contact us for custom
What differentiates C2 from its competitors?
C2 delivers powerful and flexible IT service management solutions, turning IT into a core element of your
business’ success. Intuitive configuration and fast onboarding are complemented by pricing that won’t break
Do clients need licenses?
Only resources and administrators require licenses. The number of queries requestors can create is
unlimited and they don’t need licenses. C2 is completely free for your clients.
Can you only buy selected modules?
C2 is an integrated IT service management platform with all the features and licenses available right out
of the box for one simple price. There are no hidden fees to add modules later!
Where will be my data located and stored?
US clients are hosted on MS Azure in Microsoft datacenters. For Canadian clients, C2 servers are located in
Montréal with a DR site in Québec City hosted on Sherweb Performance Cloud.