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Innovate at an affordable
price point

C2 is the most accessible ITSM platform featuring ITIL certified processes. Don’t adapt your business to the tools you use – instead, customize C2 & adapt it to your needs!

Named license

$40 US $50 CAD €35 £30

per user / month*

Request a demo

See what’s included

Concurrent license

$52 US $65 CAD €45 £40

per user / month*

Request a demo

See what’s included

C2 custom

Need a bespoke solution? Tell our veteran team all
about your needs.

*Professional services, data migration, mandatory configuration and training not included.

Simple licensing, all the benefits

The C2 package is bursting at the seams with ingenious features for companies of all sizes and specializations. With either of the license models, you get:

ITIL service desk

  • Incident management
  • Problem management
  • Change management
  • Request fulfillment
  • Service request management
  • Project management
  • Event management
  • Access management
  • Service catalog
  • Self-service web portal
  • Knowledge base
  • Surveys
  • Service level agreements (SLAs) & flexible business hours
  • Files & screenshot attachments

Powerful asset management

  • Structured CMDB
  • Asset tracking
  • License and contract management
  • Inventory management
  • Asset import from CSV files
  • Preventive maintenance management
  • Dynamic relations/impact view
  • Software asset management
  • Purchase order management
  • Asset discovery
  • Part management
  • Change plans
  • Asset geolocation

Automation

  • Business rules
  • Auto-assignment
  • Approval automation
  • Workflow management
  • Task management
  • Custom triggers (tickets, tasks, CI, notes, email)
  • Asset automation
  • Task templates
  • Ticket templates
  • Multiple request forms
  • Escalation, alerts & notifications
  • Email integration
  • Instant notification
  • People-shared services ready

System and integrations

  • Community forum
  • Email & phone support
  • Dedicated project specialist
  • Custom roles and permissions
  • Templates (CMDB, IT catalog)
  • Unlimited custom fields
  • Custom branding portal
  • Ability to call API/web services/third-party integrations
  • Open & documented REST-API
  • Internal chat
  • Disaster recovery
  • Custom branding portal
  • Azure integration/Single sign on
  • Mobile app & responsive access
  • Multi-enterprise

Reporting & Analytics

  • Built-in reports
  • Support performance dashboard
  • Timesheet
  • Chrono/timer
  • Calendar view
  • Contacts and tickets history
  • Custom SSRS reporting available
  • User satisfaction stats
  • Target compliance & performance
  • Tickets and asset CSV export
  • Custom search templates
  • Custom filter templates
  • Instant client overview & activities history

Frequently asked questions

What’s included in the subscription?

Subscriptions include C2 licenses and their updates. You also get access to our support team, who are always standing by to answer your questions and inquiries.

What support channels do you offer?

We’re just a phone call or email away. You can also get in touch through the C2 portal and send your queries to our team that way.

What type of licensing is available?

C2 offers named and concurrent (floating) licenses. A named license is tied to a particular user. With concurrent licenses, you can have as many users as you want, as long as the number of connected users isn’t greater than the number of licenses.

What about integrations with third party apps?

C2 offers a complete API and external applications easily communicate with the platform. It’s also possible to call web services directly.

To learn if an application integrates with C2 or to request integration with a third-party application, please contact us by phone or through the portal.

To what extent can the application be customized?

We’re serious about flexibility! All the fields in the application are customizable.

Is there an on-premises (installed) version?

No, C2 is an ITSM-as-a-service software only available as a subscription. Please contact us for custom solutions.

What differentiates C2 from its competitors?

C2 delivers powerful and flexible IT service management solutions, turning IT into a core element of your business’ success. Intuitive configuration and fast onboarding are complemented by pricing that won’t break the bank.

Do clients need licenses?

Only resources and administrators require licenses. The number of queries requestors can create is unlimited and they don’t need licenses. C2 is completely free for your clients.

Can you only buy selected modules?

C2 is an integrated IT service management platform with all the features and licenses available right out of the box for one simple price. There are no hidden fees to add modules later!

Where will be my data located and stored?

US clients are hosted on MS Azure in Microsoft datacenters. For Canadian clients, C2 servers are located in Montréal with a DR site in Québec City hosted on Sherweb Performance Cloud.

More questions? Give us a shout.

Contact us

Unpack all the benefits of robust IT service management

Shape your long-term success with customer-centric services—at an accessible price point. Discover the power of C2.

Request a demo
Unpack all the benefits of robust IT service management