Enhance performance and automate workflows for simple or complex processes and transform the day-to-day
efficiency of your teams.
Take control over process creation
Approvals, notifications, escalation, prioritization and beyond, it’s all here. With C2, you harness
power of real-time reports and dashboards to improve productivity and focus on value-added tasks.
Once set up, automated workflows ensure high efficiency and are seamless to the end-user. Handle all
requests quickly and completely, no matter their complexity.
Empower your service delivery
Assign tasks to the right resources
Create recurring alerts
Configure custom triggers
Service desk capabilities
Move a group of conditions
Easily search through a folder structure
Target all request types from the application
Redefine a value or send an automatic email
Automate a configuration item
Quick and simple email integration
Create accounts by associated request template
Associate multiple email addresses
Customize the displayed email tag
Set up efficient and dynamic workflows
Establish precise assignment processes and automatically assign queues thanks to templates. Kiss manual
errors and omissions goodbye!
Get notified instantly
Anticipate crisis situations—initiate action as soon as an incident is detected, allowing your teams to
their efforts on proactively resolving the issue.
Track follow-ups smarter
Automatically route emails to the appropriate resources. Assign new resources to queries, change their
or priority level, and manage response and resolution times.
Unpack all the benefits of robust IT service management
Shape your long-term success with customer-centric services—at an accessible price point. Discover the power of C2.