Automated workflows and
processes
Enhance performance and automate workflows for simple or complex processes
and transform the day-to-day
efficiency of your teams.
Take control over process creation
Approvals, notifications, escalation, prioritization and beyond, it’s all here. With C2, you harness the power of real-time reports and dashboards to improve productivity and focus on value-added tasks.
Once set up, automated workflows ensure high efficiency and are seamless to the end-user. Handle all requests quickly and completely, no matter their complexity.
Empower your service delivery
Automatic notifications
- Assign tasks to the right resources
- Create recurring alerts
- Configure custom triggers
Service desk capabilities
- Move a group of conditions
- Deactivate/reactivate quickly
- Easily search through a folder structure
Flexible triggering
- Target all request types from the application
- Redefine a value or send an automatic email
- Automate a configuration item
Quick and simple email integration
- Create accounts by associated request template
- Associate multiple email addresses
- Customize the displayed email tag
Set up efficient and dynamic workflows
Establish precise assignment processes and automatically assign queues thanks to templates. Kiss manual errors and omissions goodbye!
Get notified instantly
Anticipate crisis situations—initiate action as soon as an incident is detected, allowing your teams to focus their efforts on proactively resolving the issue.
Track follow-ups smarter
Automatically route emails to the appropriate resources. Assign new resources to queries, change their status or priority level, and manage response and resolution times.
